[...]
>  8% of customer’s net system price
>    There will only be one price list –
>  Hardware Price List
>    Service pricing is based on hardware
>  price
[...]

Well..._that_ destroys support for the home user.  I mean, am I really
going to spend 8% * the $12000 or so that my Sun Blade 2000 (with XVR-1000 
graphics)
cost new, when I bought it used off of eBay for maybe $1000?

(8% of $12000 is $960, enough to buy an entire system these days, or for that 
matter
only a few bucks less than a bare-bones Sun Blade 100 cost new; I ought to 
know, as
I actually did buy my Sun Blade 100 new, just a couple months after they first 
came out.
This is crazy...worse that the Microsoft tax almost.)

The cheap sunsolve-only support is really needed...
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