On 05/19/10 11:14 AM, Nicholas George wrote:
On 19 May 2010 00:53, Erik Trimble<erik.trim...@oracle.com> wrote:
You'll have to talk to a Oracle Sales Rep directly to get information
about Support options for OpenSolaris. This has been changing over the
past month(s), so please talk to the SaleReps - the various
@opensolaris.org lists can't give you specific information about support
contracts from Oracle.
Once you purchase an Oracle support contract for your system(s), you can
file a bug and escalation for your problem with Oracle, and it will be
addressed as any normal Solaris 10 issue.
Erik, thank you for getting back.
How long will this take? We would like to have an engineer assigned by
tomorrow and a solution by weekend if this is doable.
I think you overlooked the first sentence:
"You'll have to talk to a Oracle Sales Rep directly to get information
about Support options for OpenSolaris."
--
Ian.
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