appro> I always get amazed by such reports... It makes me wonder how
appro> the hell does all those commercial software things work at
appro> all...

Please don't confuse "technical support" with "developpers"...

appro> I mean shouldn't "technical support" guy be able to *read* what
appro> computer has to say?

Hmm, literacy is a good thing, but apparently not always required.
I've had the (dubious) pleasure of teaching tech support personel how
to read.  More than once.

But enough with the generalisation, I've also had the (definite!)
pleasure to deal with cluefull and literate tech support personel as
well.

[any spelling error are due to this being an even thursday and the
phase of the moon]

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