There is a formal structure via the OpenStack user committee and the associated 
working groups 
( We have 
Monday afternoon and all of Thursday in the summit time dedicated to 
discussions. The specs review process was prepared with the TC to allow easy 
ways for deployers and consumers of OpenStack to give input before code gets 

Further volunteers and suggestions on how to improve the process in this area 
would be more than welcome in the design summit tracks around the Ops summit 
and working groups. Please see


From: Mike Spreitzer []
Sent: 24 October 2014 07:05
To: OpenStack Development Mailing List (not for usage questions)
Subject: Re: [openstack-dev] [all] How can we get more feedback from users?

Angus Salkeld <<>> wrote on 
10/24/2014 12:32:04 AM:

> I have felt some grumblings about usability issues with Heat
> templates/client/etc..
> and wanted a way that users could come and give us feedback easily
> (low barrier). I started an etherpad (https://
> - the first
> win is it is spelt wrong :-O

> We now have some great feedback there in a very short time, most of
> this we should be able to solve.

> This lead me to think, "should OpenStack have a more general
> mechanism for users to provide feedback". The idea is this is not
> for bugs or support, but for users to express pain points, requests
> for features and docs/howtos.

> It's not easy to improve your software unless you are listening to your users.

> Ideas?

I very much agree with this.

I am actually surprised that OpenStack does not have something fairly formal 
and organized about this.  I suppose it is part of the TC's job, but I think we 
need more than they can do.  I would suggest some sort of user's council that 
gets involved in blueprint and change reviews.  Perhaps after first working 
toward some degree of consensus and some degree of shaping what the developers 
work on in each release (this latter is part of the overall program of 
improving review queue speed, by better focusing developers and reviewers on 
some shared agenda).

Other products have discussion fora, some explicitly dedicated to feedback.  
You could approximate this with etherpads, or use some real discussion forum 

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