We followed a very similar approach... we use Service Now to give us the approval cycle which does not seem to be within OpenStack’s self service… i.e.
1. User states the project name, #cores, RAM, member list in a record producer 2. Received by the resource co-ordinator who reviews priorities, justification, … and gives a yes/no. If yes, 3. Action is executed by the cloud support team 4. Confirmed to the user There is some work going on with hierarchical projects which will allow us to delegate some of this but the approach above has worked well for the past year Tim From: Michael Gale [mailto:[email protected]] Sent: 17 July 2014 18:39 To: Tim Bell Cc: [email protected] Subject: Re: [Openstack] Service Now integration? Hey Tim, Well I am very new to ServiceNow but I was thinking the following would be helpful: * Create / Delete Projects * Add / Remove Users to Projects I am thinking for anything more that we should just direct the user to the Horizon dashboard. What are your thoughts? Any hurdles I should know before I attempt to write a plugin? Thanks Michael On Thu, Jul 17, 2014 at 12:20 AM, Tim Bell <[email protected]<mailto:[email protected]>> wrote: What kind of integration are you looking for ? If you’re using Puppet, there is some integration with the CMDB (http://puppetlabs.com/blog/servicenow-configuration-automation-integrates-puppet-enterprise) At CERN, we’ve just written some standard record producers for common actions such as new project request. They are all very CERN specific though so would not be useful elsewhere. Tim From: Michael Gale [mailto:[email protected]<mailto:[email protected]>] Sent: 16 July 2014 21:46 To: [email protected]<mailto:[email protected]> Subject: [Openstack] Service Now integration? Hello, Is anyone aware if work is being done to provide integration between OpenStack and ServiceNow (http://www.servicenow.com/) ? Michael -- “We, the unwilling, led by the unknowing, are doing the impossible for the ungrateful. We have done so much, for so long, with so little, we are now qualified to do anything with nothing.” ― Konstantin Josef Jireček<https://www.goodreads.com/author/show/4666841.Konstantin_Josef_Jire_ek>
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