Hey!
On 11.11.2007, at 16:52, Sven Burmeister wrote:
Hello!
Please perform the following experiment:
Take somebody you know and never has been to www.opensuse.org
before. Tell him
to find help/support on that site. Stop the time until the user
finds the
links to help/support. My guess: it takes ages to even get to the
page where
one could find it because the frontpage does not even mention
support/help
and wiki is not a synonym for those words.
Take the same person and stop the time until he finds help/support on
www.ubuntu.com.
Compare both sites' performance.
Tell that person that one has to click on wiki, stop the time until
the person
finds help/support on the following page. My guess: it takes ages
because
help is only mentioned once and as a tiny, tiny link and that link
does not
even link to helo/support but to download-help.
Sorry to be that sarcastic, but one could think that opensuse.org
maintainers
do not expect a lot of users to come to this site looking for help.
My suggestion, put a big fat icon on the frontpage and the following
that
displays a question-mark and a link below it that states: help/
support.
In fact help on opensuse.org is artificially split into communicate
and
documentation both not being as straight forward as a simple big
icon and the
two words/help/support.
Sven
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I totally agree, that the help.o.o page is not easy to find when you
come from the web. You have the same situation with news.o.o and
users.o.o. Tat is pretty bad!
Well, the front-page was made at a time, when opensuse.org had only a
download-page, wiki and the Build Service. That's the reason, why e.g.
help.o.o is not listed.
I think, the easiest way to face this problem is a combo box on the
fist page, which contains all sub-pages (like the language combo box
at "discover it").
That would be a good workaround for a while.
Any vetoes? I could do it in the next days.
Cheers!
Robert
---
Robert Lihm, Graphics Designer - Build Service Team
SUSE LINUX Products GmbH, Maxfeldstr. 5, D-90409 Nuernberg
Tel: +49-911-74053-0 - [EMAIL PROTECTED]
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