On 13.11.2007, at 17:06, jdd wrote:
Carlos E. R. wrote:
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The Tuesday 2007-11-13 at 13:25 +0100, jdd wrote:
Sven Burmeister wrote:
I don't think the whole wiki is help as such.
it is. what is a help in your mind? shouting "help"?? the help
domain is only usefull for people wanting an other sort of indexing
As a user, I simply don't know how to find help for a particular
problem in the wiki - unless somebody tells me the exact page, and
then I bookmark it.
I agree. However, I don't think ubunto system is better (I see tons
of questions for help about ubuntu on my LUG mailing list).
in fact, no system is ideal. I never said the wiki is ideal, but
what mean "help"? nothing.
all is a question on page content. The help domain page content may
agree some people and the wiki some other, and google some other
again.
there are two different things: pages content and indexes.
pages contents are manual, LfL, wiki, novell data base, sdb, mailins
lists, forums, news groups, IRC...
indexes are : wiki front page, wiki categories, wiki portals, wiki
inexes, help domain, build search, wiki search, google...
of course the list is not complete.
we can share as many indexes as we can maintain, each will please a
given group of users
but we should not use too many page contents, because the real info
is there and it's extremely difficult to sync several similar pages
jdd
In general, we should differ between help/support for 'advanced users'/
experts and newbies. These two groups need different help in a
different way! Currently we serve just the expert, what is bad!
help.o.o is AFAIK just a hlep-page for "How to get help". That is a
good fist step :)
Take a look on Apples-Suppot Pages. They are not perfect! But they
have some interesting ideas too.
About the "openSUSE"-Box. The idea behind the box is, that all o.o
pages are listed there. And I don't think, that they should be
localised, because ... imagine that you end up as a Czech on a ... e.g
Japanese openSUSE-Wiki Page where everything -including the openSUSE
Box- is localised. You are lost :)
So, as I wrote before, I will add the other o.o-pages to these box as
soon as possible.
The front-page needs to be reviewed. Till I do this the http://img57.imageshack.us/img57/7370/help1le5.png
draft shows more or less what I had in mind in my last post. I'm
going to do this ASAP, too. That's IMHO a valid workaround.
--
http://www.dodin.net
http://www.ladepeche.fr/article/2007/10/27/127022-Claire-Dodin-une-Toulousaine-extreme.html
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So far ... :)
Robert
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