Hi, On Thu, 23 Feb 2006, Keith Kastorff wrote:
On Thu, 2006-02-23 at 15:01 +0100, Eberhard Moenkeberg wrote:
One of our goals is to integrate the existing forums into the community. All those forums are monitored, and they are monitored very well. You can say generally: a forum is "a crew with a moderator in the middle". So let's "use" the existing structure: We should try to "train" the moderators in using bugzilla and/or forwarding relevant forum postings to the mailing lists, and let's enforce the communication between the moderators and the "community kernel". The moderators should see our "official community" as a "fallback knowledge database" for their forum's problem discussions, and vice versa keep us informed about interesting problem/solution happenings within their forums.
Our suseforums.net staff has long been advised to refer folks to official bug tracking mechanisms, but it's historically been advising the original poster. I'm in full agreement that this purpose would be better served if staff were more active in the exchange of information to/from the "official community". Aside from increasing suseforums.net staff awareness on this idea, what would be our first steps toward ensuring better cooperation and information exchange?
Build more "awareness" at the other forum moderators about the OpenSUSE Wiki and mailinglists, make them give more pointers to docs and solutions at www.opensuse.org... And vice versa: give more pointers to interesting forum happenings into the OpenSUSE mailinglists, make the forum moderators write Wiki pages from interesting forum happenings...
Some "mailers" should visit the forums in their spare time (I do this with linux-club.de, suseforums.net and forums.suselinuxsupport.de, but usually I can't fully work through the whole "View New Posts" task), some "forumers" should subscribe/visit the mailinglists, and the forum moderators should act as the "wanderers between the two worlds".
As Pascal pointed out: communication is the glue, and the "com" before "munication" is meaning: bi-directional.
A task not only for the forum moderators, but also for us "mailers". Cheers -e -- Eberhard Moenkeberg ([EMAIL PROTECTED], [EMAIL PROTECTED]) --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
