On Tuesday 14 November 2006 09:23, JJ Gitties wrote: > And this is one of the big obstacles in supporting a user base that didn't > want to convert, but you converted them because you think it's the better > way. There will be training. You are going to get a lot of, "I can't do my > work, I am going home" and you will get shit on by the managers of those > departments because they will start asking why their staff used to be able > to work and now they can't do their work". And what are the reason for this > change. And if you try to make the case of, "well, they don't know how to > use a computer", you will get shit on even more becuase manglers don't care > about what you think about their staff. All they care about is that their > staff can perform the jobs they were hired to do. And you changed something > and you are the cause that the staff can't do their job. Meaning the staff > member has every right to bitch about what you did.
It would seem that people bitching about can't do their work probably have a point. If your method of conversion is install and run away, you deserve the hell you've put your self in. If you demo and dart, you are going to get calls. Never touch the keyboard or mouse while teaching people a new system. Make them drive. Make them open documents. Make them send email. If you left them feeling they might as well go home because they are useless at work you should not look only at THEM for the source of the problem . -- _____________________________________ John Andersen
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