On Sun, 2007-09-02 at 14:05 -0400, Felix Miata wrote: > On 2007/09/02 18:41 (GMT+0100) Matthew Stringer apparently typed: > > > I've never heard of someone being asked what OS/Software they were > > running when returning faulty hardware, if I had a faulty mobo I'd > > return it to the vendor not the manufacturer so can't see ever having to > > speak to Asus or anyone else. A fault would cause problems regardless of > > OS. > > No question if you're obviously dealing with a DOA. > > But, after the vendor's no questions asked period of usually 30 days or less, > isolation of the fault of a previously working product to a particular > software or hardware component is a commonly involved prerequisite to > proceeding with an RMA return or replacement. At such point, few vendors will > offer anything more than contact information for its manufacturer's support. > This is when such questions get asked. Typically, they need to be answered in > order to get useful results. Good support asks questions that don't require > doz in order to obtain required answers.
But if I knew it wasn't faulty, I just couldn't get it working and had gotten to the point of giving up and wanting my money back then a slight over voltage is usually enough to ensure a premature death! Still the vendor usually supplies 12 months waranty on hardware if I had a component fail after that I'd probably just buy a new one given how cheap they are these days. Saying that after owing PC's since the days of 386's I don't think I've ever had one die on me. I'm still favouring the Asus as the Gigabyte website is horrible to navigate and I can't think of any other manufacturers (given how almost identical all these boards are I wonder who actually makes them before they get branded?). M. -- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
