Rajko M. wrote:
On Saturday 22 December 2007 11:17:50 am Aaron Kulkis wrote:
I have seen that, and as guy was decision maker in my case I left him
alone. It was easy to show respect and point better way, but some people
take that as a insult, not help. They look at help as an attempt to make
them feel bad, and than they adjust their actions and outcome is less
than optimal for helper.
Here's a trick...
When you're dealing with someone who you want to teach
something to...without ruffling any feathers... you just
imply that you're going to give them a little bit of
special, secret knowledge...and while not saying that
specifically, you imply it, by starting out with the
magic phrase, "Here's a trick..."
Notice how, by using that phrase, you became much more
receptive to what I then told you.
Here time and again you mix trade skills and mental skills.
Mentioned decision maker is unskilled in computer use, and most probably
he/she knows that, but he is not stupid. His brain is loaded with other
knowledge and he has limited ability to accept new, but again this is not
sign of metal disability, just normal sign that humans have limits.
USING THE TOOLS OF HIS JOB IS ***PART*** OF HIS JOB.
If you owned a racing team, would you continue to employ
a driver who refused to learn how to handle a skid? Or
who refused to learn how to use the appropriate transmission
for the kind of car which he's driving? Or repeatedly hit
the wall and other cars on the track, damaging YOUR car,
because the only things he really understood were the gas
pedal and the steering wheel, but refused to use the brake?
At what point is a user with 10-20 years of experience
using computers expected to start behaving like something
other than a complete novice who has never used an
electronic device in his entire life.
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