*Hello,*

We have an urgent position with our direct client. Please go through the job
description given below. If you are interested, please send in your updated
resume ASAP.



Also, let me know the best time and # to reach you or else you can reach me
at 732-623-9826.



*Overview*

Job Title : *ITIL **Business Analyst/Tech Writer*

Location :  Manhattan, NY

Duration :  4+ Months

Rate        : Open* *



*Summary*

The Business Analyst will work on internal process and documentation
deliverables including business process reengineering, workflow diagrams,
standard operating procedures, and training staff. Reporting to the Service
Level Manager, this position will work closely with client’s
Requests-For-Service team to help prioritize and define standard and
non-standard IT services in the context of request fulfillment.



*Requirements*



·         Bachelor’s degree in business, or a related field

·         5-7 years of relevant experience in an organization of similar
size, scope and complexity

·         Excellent verbal and written communication skills in English and
the ability to interact professionally with a diverse group, managers, and
subject matter experts

·         Ability to elicit requirements using interviews, document
analysis, requirements workshops, surveys, business process descriptions,
use cases, business analysis, task and workflow analysis

·         Ability to critically evaluate information gathered from multiple
sources, reconcile conflicts, decompose high-level information into details,
abstract up from low-level information to a general understanding, and
distinguish user requests from the underlying true needs

·         Ability to work independently with users to define concepts and
under direction of project managers

·         Strong analytical skills required, including a thorough
understanding of how to interpret customer business needs and translate them
into application and operational requirements

·         Ability to engage in technical discussions with technical people
and to engage in business discussions with business people

·         Ability to balance several assignments at once, while prioritizing
and meeting deadlines

·         Ability to quickly gain knowledge of division's services,
operations, and objectives

·         Ability to be flexible in a multi-cultural environment with
competing and/or changing priorities

·         Ability to work well in a team environment

·         ITIL foundations certificate would be an advantage**

* *

*Best Regards,*

*Amit Das***

Trigyn Technologies, Inc.

100 Metroplex Drive

Edison, New Jersey 08817

*Direct*: 732-623-9826

*Email:*  [email protected]

*URL:*     www.trigyn.com <https://cancer.trigyn.com/owa/www.trigyn.com>



*About Trigyn Technologies:* Trigyn is a multi national IT services company
with resources deployed in 16 countries. Trigyn has been in business for
over 20 years and has offices in Edison, New Jersey, Mumbai, India,
Bangalore, India and Pforzheim, Germany.  Trigyn is an ISO 9001:2008, CMMI
Level 3 certified company.

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