*Good day,*
*We have an urgent Contract Openings in **Atlanta, GA.* *Looking forward to submit your resume for below mentioned Requirement.* *If you are interested, Please forward your latest resume along with location and pay rate details to *dr...@sageitinc.net <jha...@sageitinc.net> *Title: SAP Hana DBA* *Location: Atlanta, GA* *Duration: 24+ Months* *Responsibilities:* · 24x7 Hana DB operational Support (Database and Infrastructure/Server) · Monitoring (Performance, Resource utilization – CPU, Memory, Network, Space, Services, Alerts) · Database / Log Backups · Database restore / recovery · Issue & Ticket Support / Resolution · Escalation (as needed) · Root Cause Analysis · Database / Infrastructure/Server Software update · System Replication (DR) · Configuration Changes (Add/Remove nodes, system, database, server, network) · DB Failover (HA) · Data Management / Refreshes · Performance Tuning · New database / instance creation · New Monitoring Implementations · User / Security Management · Database Audit Management · Capacity / Sizing Review · Batch Process Monitoring · Participate design reviews *Standard Operating Procedures (SOPs) & Expectations* · Highest quality of work across all project stages or tasks · Adequately qualified and suitably trained (prior to engagement start date ) personnel · 100% coverage for all U.S. and India holidays · System availability maintained at all times and constantly monitored Ø If system downtime occurs database reporting manager / senior manager must be informed within 5 minutes of the system going down · Prior approval by database manager is mandatory for expected downtime necessary for system issue resolution Ø Weekly reports on any system downtime due to Vendor activities should be submitted including: issue, total system downtime, resolution, and plans for future prevention · Accurate invoice and work estimates Ø Percentage of accurately produced invoices and work estimates will be measured · On time and accurate time reporting in the Clarity project tracking system Ø Accuracy will be monitored weekly · Dedicated phone line for each on call representative ,with a minimum one phone line for production and one for non-production · Shift transition reports delivered on time and with accuracy · Vacation request for approval submitted at minimum 2 weeks prior to vacation dates Ø All approved vacations must be documented on the appropriate SharePoint calendar and qualified resources must be allocated to cover employees while absent Ø Vacation approval can only be granted by Database reporting manager or senior manager · All requested activities completed on time Ø Timeliness and quality of completion will be measured · Responsibility for first resolution efforts towards all issues · Escalation process for all issues must be followed (defined in Hana DBA On-Call Escalation Responsibilities below in document) · Resolution of Remedy and QC issues within the following defined timeframes based on ticket criticality: Ø Critical– 1 hour Ø High – 4 hours Ø Medium – 1 Business Day Ø Low – 3 Business Days -- *Thanks & Regards,* *Ravi Kiran* *Sage IT Inc.* *3011 Internet Blvd, Ste 110 Frisco, TX 75034* *Contact: 972-996-0650 Ext: 344* *Email: dr...@sageitinc.net <dr...@sageitinc.net>* -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to oraapps+unsubscr...@googlegroups.com. To post to this group, send email to oraapps@googlegroups.com. Visit this group at http://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
