Hello, BCforward is seeking a highly motivated and experienced *Avaya Telecom Engineer @ PROVIDENCE RI 02903 *for 6*+ Months Contract* with *Accenture*. Please go through the below requirement and let me know your interest.
*Position: Avaya Telecom Engineer* *Location: PROVIDENCE RI 02903* *Duration: 6+ month(s)* *Description:* This candidate will act as a level 3 engineering/ escalation resource for all technological issues on Avaya and Cisco call center and telephony platforms of the client. This candidate will work very closely with Contact Center Technology teams and our Networking teams to ensure support and maintenance for environmental changes and insure that they are synchronized between the groups. * Expertise in resolving issues around VOIP and TDM Trunking, Gateways, Application Enablement Services, ARS tables, IP interfaces, CMS servers and Modular Messaging * Administer software and firmware upgrades, installations, and changes for all Telecom systems. * Management and Support of call routing patterns used for toll bypass to eliminate long distance charges calling between sites with IP trunking. * Data networking understanding required, to include an understanding of Quality of Service (QoS), TCP/IP, Routing and Switching, Power over Ethernet (PoE) and MPLS use for Voice and Video over IP (VoIP). * Understanding of call center support platforms such as CMS, IVR, CTI, and ACD Data networking * Management of AT&T, Verizon, and One Communications for the provisioning of T1 circuits as needed. * Install and program T1 circuits and program DS1 configuration and trunk groups as required to activate circuits for use. * Proactively monitor health of all telephony systems utilizing all available data to ensure all systems are operational. Quickly initiate action to resolve any high level issues encountered or reported and, once resolved, take necessary steps to prevent recurrence of those issues. * Work with project managers, architects and technical team leads to manage delivery of new technology * Establish guidelines and set user permissions for all systems. * Proactively identify opportunities for savings *Thank & Regards,* *RAMU* Sr. IT Recruiter 866.363.1132 Toll Free 317-210-8520 Direct 866.881.7769 Fax [email protected] *http://www.bcforward.com* <http://www.bcforward.com/> 10 West Market Street, Suite 1300 Indianapolis, IN, 46204 <http://www.bcforward.com/> <http://www.facebook.com/BCforward> <http://www.twitter.com/bcforward> <http://www.linkedin.com/company/947715> <http://foursquare.com/venue/11341497> <http://www.americanstaffing.net/> *Offers for employment with BCforward are contingent based on results of the following: *Criminal History Check - federal/state/local - last 10 years *Credit Check - only if handling financial transactions *Education Verification - highest level completed *Employment Verification - last 5 years *Drug Screening - Urine tests *SSN Verification/ Trace* Disclaimer: Under Bills.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include contact information and a method to be removed from our mailing list. To be removed from our mailing lists please click here to reply to [email protected] with the word "REMOVE" in your subject line. Include complete address and/or domain/aliases to be removed. All removal requests will be honoured ASAP. We sincerely apologize for any inconvenience caused. -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
