Hi ,

Hope you are doing well!!
Trust this email finds you in best of your health. We have an urgent
requirement with our direct. Please find the below details.

*Position: *
*Incident Manager*

*Location: Nashville, TNContact/ CTH*


*Responsibilities:*·  Manage and Track reported incidents throughout their
lifecycle.
·  Engaging the right resources in building the technical team required to
evaluate and resole incidents.
·  Confirming the business impact associated with each incident across all
streams.
·  Ensure timely, accurate, and concise communication and updates to
Business and Management on ongoing incidents.
·  Assist in the definition and execution of agreed remediation plans, for
the resolution of incident, while ensuring that appropriate Change
Management guidelines are adhered to.
·  Ensure all documentation required to support FTSS process are maintained
and updated appropriately to allow team members to continue providing the
necessary coverage and support of an ongoing incident.
·  Attend Change Management forums and Review, Analyze and Report on O&S
Medium and High impact changes.
·  Assist in the Problem Management phase to identify efficiencies and
areas for improvement that could aid in preventing a recurrence.
·  Help Manage and Coordinate large scale Infrastructure activities such as
BCM/Isolation initiatives and DC Powerdown activities in the region.



Thanks and regards,

Vinay Kumar
Sr. Recruitment Executive
Software Folks Inc. (dba Saviance Technologies)
16 Bridge St , Metuchen, NJ - 08840
Work Ph:  609-945-3426
Email : [email protected]
Web: www.saviance.com

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<http://www.linkedin.com/pub/vinay-kumar/77/69a/712/>

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