Hello,
Hope you doing well.Please let me know if you are interested in this
requirement.
If YES Please send me your resume along with your contact information, if
NOT please feel free to pass on this email to your friends or Colleagues
who might be interested *E-mail: [email protected]
<[email protected]>  *



*Job Title: Business Analyst (Start: June 9th, 2015)Location: Philadelphia,
PADuration: 12+ months contract*

*Job Description:*
Call center experience is strongly preferred.  Junior to Mid-level Business
analyst with good PM skills
This position requires a good analyst who is very flexible in a call center
environment.
High call/transaction facility.
-Analytics experience - performance etc.
-Reporting intake process’s, enhance the process if at all possible.
Recommendations., End up owning the process.
- Strong Communication skills as the individual will be working with the
Director and other users and business owners.
- Automated reports - Process and procedures
-JIRA will be used for back-end (workflows, gates etc)
Strong documentation skills - Process/Procedures, Data Dictionary
Project management skills are required.

*Technical skills required.*
SQL (Queries) Must be able to understand the code and be able to write some
minimal code.
SSRS a huge plus
Advanced Excel (Pivot tables, etc)
VB Macro a strong plus
JIRA
-------------------------------------------------------------------
Warm  Regards,
Venkata Ramana
Technical Recruiter
Panzer Solutions
50 Washington Street,
9th Floor, SONO Corporate Center
Norwalk CT 06854
*E-mail: [email protected]
<[email protected]>  *
www.panzersolutions.com

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