Dear Folks, Wishes for the Day !!! This is Sam from Panzer Solutions LLC We Need consultant for SAP Customer Service Manager - Functional Please share suitable profiles to [email protected]
*Job Title : SAP Customer Service Manager - Functional Location : Neenah, WI Duration : 6+ month contract-to-permanent Rate : Market F2F interview required at client place, EAD, Green Card, and US Citizens Only !!!!!!!!!!!!* Job Responsibilities: Ensure the delivery of application support and maintenance services for SAP ECC 6.0 Global Application Management Services Customer: • Planning, maintenance, coordination and reporting of the service delivery for customer contracts across all Global Application Management Services factories (including offshore locations) o Steer all delivering parties (offshore factories, third parties, resources, etc.) o Drive team building (also identify skill requirements) o Manage quality of service including SLAs, KPIs, compliance, etc. o Manage cost to contract o Continuous improvement of service delivery model • Responsible SPoC for customer/SDM and contract for operational topics, change requests and escalations across all factories • Continuous improvement of customer satisfaction • Business continuity plans Develop the customer to establish a long-term cooperation: • Transparency and forecasting of existing business • Contribution to the development of the account plan for the customer • Identification of up- and cross-selling potential across GAA portfolio • Implement contractual changes • Continuous improvement plan for the customer • Contribution to presales activities and proposal processes • Proactive management of the customer Contributions: • Planning and implementation of transition-projects in the factory or local country • Provide advice and guidance to Customers and colleagues as part of decision-making processes. • Direct, supervise, monitor and drive the support, testing and controlled implementation of new application releases in line with Customer requirements and to time and budget. • Evaluate suggestions, policy and project papers and provide technical impact assessments for consideration by higher management, other IT Groups and customers/clients. • Support the Lead CSM or Head of Customer Service Management in the budget and planning process. Skill Sets Required: • Minimum 3-5 years Application Management Leadership required. • Highly motivated and able to deal effectively with a rapidly changing environment • Thorough understanding of SAP systems and application management methodologies. • 3-5 years of SAP ECC 6.0 knowledge required • Exceptional customer service skills • Demonstrated ability to understand and analyze technical documentation and materials • Proven ability to analyze data and establish action plans based on trends and business demand • Ability to interact with employees and customers in a dynamic IT environment • Strong written and verbal English communication skills • Previous experience working with quality or continuous improvement programs desired • Preferred experience supporting process manufacturing * ITIL experience required Education: Bachelors degree or equivalent years of industry experience. ------------------------------------------ Thanks and Best Regards, Sam Riley | Sr Technical Recruiter Panzer Solutions L 45 Stuart Ave, K Norwalk CT 06850 USA Email: [email protected] Direct: 201-710-8278 Fax: (203) 971-8354 URL: www.panzersolutions.com -- You received this message because you are subscribed to the Google Groups "oraapps" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/oraapps?hl=en.
