Greetings for the day!

We are immediately looking for multiple requirement at USA with one of our
direct clients. If you have anyone available, you can reach me at *408-457-9381
Ext. 4004* to discuss this opportunity.



*Send the resume to **[email protected]*
<[email protected]>

*NEED LOCAL CANDIDATES ONLY. FACE TO FACE INTERVIEW IS MANDATORY!*



*Role: Desktop Support Engineer*

*Location: **Lake Mary, FL; Mequon, WI; Portland. OR; Pleasanton, CA;
Cincinnati. OH*

*Duration: Long Term*



*Experience: **3 to 6 years*



*Technical/Functional Skills   -MUST HAVE SKILLS*

1.             Install, configure, maintain and troubleshoot end user
notebooks, desktops, peripherals, monitors, personal printers and mobile
devices.

2.             Managing and troubleshooting access to shared folders.

3.             Troubleshooting system startup and user login problems

4.             Configuring and troubleshooting hardware devices and drivers.

5.             Understanding of Storage, Networking and backup devices.

6.             Provide support to end users relating to hardware and
software, computer applications, LAN components and peripherals.

7.             Identifying and troubleshooting problems related to security
permissions.

8.             Supervise complaint ticketing system and follow timely
resolution of all work orders.

9.             Creation/restoration of images and Up gradation Of patches
using SCCM and Airwatch.

10.          Ability to participate in the design, architect and
engineering of software deployments/installation process.

11.          Establish end user service level agreements.

12.          Demonstrated ability to provide user support by means of
remote access tools.

13.          Documented success in responding all inquiries and tickets in
a timely manner

14.          Ability to communicate effectively with both
Business/Management and Vendor resources.



With Regards,

*Priyanka Singh*

Sr. Executive - Recruitment
IDC Technologies, Inc. | 1851 McCarthy Boulevard, Suite 116, Milpitas, CA ,
USA, 95035
*Phone: *408-457-9381 | *Ext.* 4004 | *Fax:* 408-608-6088

*Email: *[email protected]



*In case I am not reachable, please contact the Business Manager @ 408 668
9072*



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