*MS Dynamics CRM Specialist** - Direct Client* *Immediate Interview and Start ASAP!!!*
*Please send resume to **[email protected] <[email protected]>* *Job Title: MS Dynamics CRM Specialist* *Location: Raleigh, NC* *Duration: 6 months* *Direct Client Position* *Client: State OF NC* *The CRM specialist will work closely with the discipline architects to create (write) governance artifacts for CRM. They will create rollout plans for new tools, technologies and frameworks within CRM. They will create deployment plans. They will operationalize change management for the tools and technologies within the CRM discipline. They will create training and procedures to engage IT administrators to administer and/or configure the tools and technologies within CRM. They will participate in process flow analysis and SOA centric process redesign along with other SOA Discipline Leads, the Governance Specialist, the Technical Writer and Project Manager. * *Activities include discovering, validating, documenting and communicating the organization's customer relationships processes and knowledge for the NCDOT IT SOA Initiative. The individual should have competency in modeling, simulating and analyzing the "as-is" and "to-be" scenarios. They will identify issues and risks found in the mapping of current and improved customer relationships to SOA methodology. * *The Customer Relationship Management Specialist will understand methodology categories, processes, software and systems and assist other team members in effectively organizing the SOA governance and architecture to allow application and services developed under the SOA initiative to better make relationships with NCDOT customers. * *Customer Relationship Management takes place through different means such as web, telephone, information centers, and collaborator networks. The main responsibility of the Customer Relationship Manager is to use SOA methodologies to simplify the successful relationship between customer and organization without any time or place limitations, so that customer feels that he/she is connected with the NCDOT, who responds to his/her needs in a satisfactory manner. The individual will transfer CRM strategy knowledge to NCDOT staff.* *Demonstrated experience working with MS Dynamics CRM Platform Required 5 Years * *Experience rolling out new tools, technologies, or technical concept across the enterprise & in demonstrating their technical capabilities and value Required 7 Years * *Demonstrated experience in creating & executing rollout & deployment plans Required 7 Years * *Ability to work under the direction of managers & with architects to help evolve new tools & technologies throughout an organization Required 5 Years * *Experience working with stakeholders & business SMEs to ensure their applications get deployed in a timely manner & run smoothly in production Required 5 Years * *Strong analytical skills with a demonstrated ability to extensively analyze customer relationship implications of business processes and workflows Required 7 Years * *High level of competence with MS Office and MS Visio & MS Power Point Required 5 Years * *High level of communication skills and ~ able to produce documentation to a high standard Required 5 Years * *Experience transitioning stove-pipe legacy systems to a SOA Centric Architecture Required 5 Years * *Demonstrated experience in coordinating change management with relation to deployment and rollout Required 7 Years * *Please send resume to [email protected] <[email protected]> * *Thanks, Sam CNC Consulting, Inc. 201-546-3096 [email protected] <[email protected]>* -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
