Hello Partners,
*Description:*
*Position: Cloud Support Engineer*
*Duration: 12 Months *
*Location: San Ramon, CA*
*Rate: Open *
The Software & Services Support team is seeking experienced Software
Support professionals to provide Technical Support for the Predix Cloud:
The Software Platform for the Industrial Internet. The Cloud Support
Engineer needs to have experience with supporting applications on the cloud
that have services-based architectures; strong communication skills, and a
motivation to achieve results in a fast paced environment.
*Essential Responsibilities:*
- You will be accountable for taking direct support cases from users of
the Industrial Cloud PAAS & SAAS customers
- Apply advanced troubleshooting techniques to provide unique solutions
to our customers' individual needs
- Trouble-shoot application alerts from monitoring tools and follow
necessary playbook steps to resolve or escalate appropriately
- Work directly with Service architects to help reproduce and resolve
customer issues
- Drive customer communication during critical events
- Drive projects that improve support-related processes and our
customers’ technical support experience
- Write tutorials, how-to videos, and other technical articles for the
customer community and knowledgebase
- Work on critical, highly complex customer problems that may span
multiple services
- Participate in a 24x7 on-call rotation
- Collaborate with cross functional stakeholders
- Provide timely and accurate estimates for deliverables
- Contribute on the support user forums and developer community
*Qualifications/Requirements*
- Bachelor’s Degree in Computer Science/ Engineering OR “STEM” Majors
(Science, Technology, Engineering and Math)
- A minimum of 3 years of experience in cloud/online service operations
or Saas Technical Support
- *Strong Unix/Linux Skills*
- Hands-on experience with at least one third generation automation as
well as continuous integration and deployment solutions such as *Chef*,
*Jenkins*, *Puppet*
*Desired Skills:*
- Experience with monitoring tools such as *New Relic*, *Splunk*,
Sensu, *log
stash*, Nimsoft
- Experience with supporting operations of Cloud application fabric
and/or PaaS technologies such as Cloud Foundry
- Strong communication, and time management skills
- Strong interpersonal and written communication skills
- Ability to work in a fast paced, multi-site organization
- Experience working in Agile development environment
Java skills are not needed for this position
This is NOT DevOps, but rather SUPPORT for DevOps/Automation Build
pipeline
Candidates should understand a Chef pipeline
Regards:
Sam Williams - Recruiting Manager
ITBrainiac Inc.
Direct : 646-499-5264|| Fax : Fax 312.582.2699
116 Village Blvd, Suite 200 - Princeton, NJ 08540
[email protected] || [email protected]
www.itbrainiac.com
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