**** Direct Client Requirement ****Hi, Please send matched resumes to [email protected]
*NEED ONLY US CITIZENS OR GREEN CARD HOLDERS* Job Responsibilities Our technical support team acts as the voice of IT, providing through, timely, and accurate resolution and documentation of issues and requests. As an Engineering Services Support Analyst, you will provide technical and functional support via telephone, email, IM, or other means of contact for client Storage Teams and personnel. You will be responsible for achieving and maintaining a high level of customer service and first call resolution. Providing first level support Acting as central point of contact between the customer and Engineering Services Utilizing the company’s issue tracking system to document customer contacts, issues, and requests Ensuring proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues Performing support and maintenance either remotely or at the customer’s location to resolve problems using basic troubleshooting and technical skills Adhering to workflow and service level expectations between teams to resolve issues in a timely manner Sharing knowledge with customers and colleagues by submitting frequently asked questions for publication Participating in release/regression testing of proprietary applications Working a flexible schedule, including on-call support Job Requirements We are looking for a team-oriented person who understands the critical nature of the business and makes every reasonable effort to achieve defined service level agreement expectations and/or provide acceptable workarounds. Effective communication skills and the ability to adjust to changes and handle multiple tasks will be essential to your success in this role. 5+ years of related work experience in a customer service environment Good understanding of Active Directory and experience performing basic functions such as permissions and password changes Experience with Windows I Experience performing basic network troubleshooting in an enterprise environment Ability to learn and utilize new applications and software systems effectively and efficiently Ability to quickly understand problems identified and select appropriate resolution Ability to work a flexible schedule, extended hours, and occasional weekends Hard working, motivated and self-directed-able to think critically Strong troubleshooting skills Strong analytical and quantitative abilities *Must have 3 to 4 years of strong UNIX administration experience.* General knowledge of Storage Area Network (SAN)/ Network Attached Storage (NAS). Advanced knowledge of server hardware platforms. Advanced knowledge of LAN/WAN components. Technical writing skills required. Advanced technical, analytical, problem solving, multitasking, and time management skills with consistent attention to detail. Advanced understanding of analytical techniques. Advanced understanding of emerging technologies and systems development best practices Strong conflict resolution, negotiation, and consensus building skills. Advanced presentation and written and verbal communication skills. Ability to effectively communicate technical issues and solutions to all levels of business. Experience in VMware and Enterprise storage infrastructure design and deployment Experience deploying product sets and solutions from two or more of the following VMware Product Suites: VMware vSphere with Operations Management, VMware Cloud Suite or VMware Horizon Suite Advanced level VMware certifications, such as VCAP5-DCD or above preferred Creates Scripts using various languages to include cron, perl, expect, python to automate various tasks in multiple environments. Experience deploying and configuring vCenter Orchestrator to orchestrate common virtualization tasks or integrate third party solutions Best Regards, Object Technology Solutions, Inc. (OTSI) -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
