Hi All Greeting from Millennium Infotech Inc.
We have an urgent requirement for Senior Systems Services and Support Analyst position at Merrimack, NH and we are looking for immediate submission. PFB the brief Job description for your understanding. Kindly forward your profiles to <mailto:[email protected]> [email protected] with contact details for further process. Requirement : Senior Systems Services & Support Analyst Location : Merrimack, NH Duration : 6 Months + Job Description Overview As a member of the Production Operations team, this candidate will be responsible for providing support and direction of technology incidents for multiple desktop applications, peripheral devices and voice applications in our Call Center and Investor Center regional locations. With limited direction, this candidate will participate in delivering solutions to the business technology challenges by providing day to day support, participating in projects activity and performing application configuration for desktop-based problems. This individual must possess strong communication, project management and relationship management skills and lead root cause identification and isolation of issues by working closely with other support and development teams. Primary Responsibilities * Manage high severity and individual user application incidents with focus on root cause isolation and user communication * Leads and facilitates the technical direction on large stability and availability initiatives * Designs support processes for application and hardware implementations * Has tactical responsibility for completion and implementation of multiple major initiatives * Performs incident analysis with focus on discovery of trends and impact prioritization * Manage and participate in new application/technology implementations for our business partners * Support multiple document scanning peripheral devices in our Investor Center regional sites * Maintain, build and enhance relationships with our business partners and our Enterprise technology team Education and Experience * Bachelor’s degree preferred * 6+ years’ experience in application support, product management or related role * 3+ years’ experience in financial services company * Contact Center technical support experience * Desktop Virtualization experience Skills and Knowledge * Windows application/OS and Web Client troubleshooting expertise * In-depth knowledge of advanced configurations, network connectivity and multiple technologies such as PC, network, peripheral devices and mobility * Ability to manage application implementations * Effective written and oral executive summaries of technical issues * Application/system profiling tools such as Fiddler, Appsight, Wireshark and Splunk * Working knowledge of native and third party Windows diagnostic tools such as Event Viewer, Perfmon, MMC Snap-ins and Sysinternal Tools * C#, JavaScript desktop application troubleshooting expertise * Experience with Application Performance Monitoring * A passion and intellectual curiosity around effective collaboration with team, business partners and vendors * Strong analytical skills with a proven track record of delivery on large technology projects Thanks and Regards Sundaram Millennium Infotech Inc. 101 Morgan Lane suite# 204 Plainsboro NJ 08536 609-378-3418 (P) 609-750-1114 (F) Email: <mailto:[email protected]> [email protected] URL: <http://www.mitiweb.com/> www.mitiweb.com NJ Certified Minority Business | E-Verified Employer -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
