*Immediate Need Desktop Support Technician Rate-$30-HR {Interview ASAP}*
*Position : Desktop Support Technician*
*Location : San Francisco, CA*
*Duration : 6+ months.*
*Job Skills Identification, prioritization, resolution/fulfilment of
customer incidents.*
*Description*
*Identification, prioritization, resolution/fulfilment of customer
incidents.*
*Coordinate, diagnose, and troubleshoot incoming customer inquiries.*
*Implements standard operating procedures and customer service guidelines.*
*Responds to and completes customer requests for services – from initial
request to problem resolution and follow-up.*
*Provide incident status updates to customers.*
*Log and update each customer incident in incident management system.*
*Provide customer service in accordance with the LTO scope of services.*
*Escalate issues to local office lead/supervisor when necessary.*
*Performs installations, upgrades and backups.*
*Ensure all customers are charged appropriately for all supplies and
non-standard services.*
*Update all asset information in our asset management system.*
*Ensure hardware inventory is in working order following documented
hardware maintenance process.*
*Perform all pre-deployment tasks to ensure PCs are ready for customer
delivery.*
*Educate customers on use of technology.*
*May support/troubleshoot network problems.*
*May support/troubleshoot client connectivity.*
*May work with external vendors on operational duties (ie. PC disposal,
hardware repair, etc.)*
*Participation on global/local operational projects or initiatives *
*(operating system refresh, office moves, office build outs, PC replacement
programs.)*
*Regards,*
*Roy Miller | IT Recruiter *
*ITBrainiac Inc,*
*Princeton Forrestal Village116 Village Blvd, Suite 200*
*Princeton, NJ 08540*
*Tel # 908-248- 6680*
*Email: [email protected] <[email protected]> *
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