Hi,

Hope doing great…!!!



I have an urgent requirement below, please go through it and if you find
yourself comfortable for the same then share your updated profile ASAP at
[email protected]



Also, please recommend someone if suitable for the same kind of position.



You can also call me @ 609-897-9670*2159.



Role : ServiceNow administrator

Location : Auburn Hills, MI

Required Skill(s)              Architecting, IT Functional Consulting,
Testing, Project Management ADM, Consulting, Infra Consulting

Essential Skill(s)               ServiceNow - SaaS

Job Description:

*Responsibilities:*

   - Perform day to day administration of the *ServiceNow* tool, including
   making approved changes to process and work flows. Perform ServiceNow
   implementation tasks including but not limited to: configuration,
   integration, custom programming
   - Develop clear and concise technical & process documentation
   - Communicate ServiceNow process, operations and capability information
   to all levels of management effectively
   - Maintain the integrity of the *ServiceNow* tool across production and
   non-production environments
   - Understand new SN features and unused module functionality to drive
   platform expansion and adoption
   - Review Stories, ensure requirements are clearly understood and aligned
   to program guiding principles and provide guidance to Junior developers on
   best direction for configuration
   - Perform installation and testing of vendor-provided updates and new
   releases
   - Work with business users to identify and refine business requirements
   and workflows
   - Lead technical analysis of additional module implementations within
   SN, including requirements gathering, process modeling and gap analysis and
   mitigation
   - Support the design of SN integrations and work with SN, business
   partners and technical teams for implementation
   - Identify and define business solutions for ITIL users

*Candidate should have:*

   - Minimum 2+ years’ direct experience as a *ServiceNow* administrator.
   Experience configuring core *ServiceNow modules including Incident,
   Problem, Change, ServiceCatalog, Request, Asset, Knowledge, ESS portal
   etc..*
   - Knowledge of web based development languages (JavaScript ,HTML, CSS,
   AJAX, HTTP, XML) integration
   - Strong analytical, estimating and problem solving skills
   - Excellent communication, interpersonal and collaboration skills
   - Ability to present and explain technical information to diverse
   audiences
   - Ability to be flexible, adaptable and learn new concepts quickly
   - Ability to work effectively in a team environment with aggressive
   deadlines and multiple priorities
   - Demonstrated understanding of ITIL processes, operations and procedures
   - Familiarity with Agile (Scrum) and Waterfall project management
   methodologies
   - *ServiceNow* system administrator training/certification required
   - Advanced Scripting/ Reporting and other classes area highly recommended
   - HTML, XML, Web Services, SN scripting in JavaScript
   - Experience in producing enterprise level reports, including compiling
   data from several different sources
   - Experience with using and obtaining data from *ServiceNow*
   - Experience with processes involving problem identification, recovery,
   escalation and resolution
   - Working knowledge of relational databases
   - Able to function well in a fast-paced and adaptive environment
   - Previous experience as a developer using the Agile Development
   Methodology (SCRUM, storyboards etc.)
   - ServiceNow System Administrator Certification required
   - ITIL V3 Foundation Certification preferred
   - ServiceNow Implementation Specialist Certification preferred

Skills and Experience Details:
*Mandatory Skills:* ServiceNow - SaaS Project Management ADM, Testing,
Consulting, IT Functional Consulting, Architecting, Infra Consulting *Desirable
Skills:* *Language Skills:* English Language



*Sushant  *| SYSMIND, LLC
Technical Recruiter

[image:
https://newoldstamp.com/editor/profilePictures/profile-b15c8fc3ea4630e2ca604f11e3e951c7-41898.png]



Phone: 609-897-9670 x 2159

Email: *[email protected] <[email protected]>*
Gmail ID : [email protected]

Website: sysmind.com

Address: 38 Washington Road, Princeton Junction, NJ 08550

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