I have a very urgent Direct Client requirement for *Cisco Engineer *in
*Farmington
Hills, MI. *Please Let Me Know If you have available candidate, please
reply with their word resume, location, rate and contact number.





*Please send me your resume at satya....@ngtechinc.com
<satya....@ngtechinc.com>Job Title: Cisco EngineerLocation: Farmington
Hills, MIDuration: 12+ Months*

Responsibilities:
Experience identifying and making recommendations on the equipment and
tools needed for this model such as:
ATS [HR]Workforce Management [Forecasting and Scheduling]
Call Center Platform
Security/Compliance
Learning and Development
Performance Management [HR]
Community/Gamification
Call routing
Reporting

Proven background in successfully developing an @Home Community team
Capability to develop and contribute to roadmap and process details
Identify roles needed to launch the pilot and recruit to fill those roles
Experience in piloting agent teams
Expertise in developing a go to market strategy along with the marketing
team
Proven abilities in developing and implementing an @Home Initiative
Support client engagements to sell customized Minacs solutions, as well as
create, position, and promote Minacs’ go-to-market offerings
Proficient in working cross-functionally (e.g., with operations, sales,
account management, marketing, and IT) as the key subject matter expert
Defining, architecting, and developing services, solutions and the @ Home
product
May be required to travel to various Minacs locations

Thanks

*Satya Raj*|Next Generation Technology, Inc
116 S Arlington Heights Road, Arlington Heights, IL - 60005
224-764-8408
satya....@ngtechinc.com

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