I have a very urgent DIRECT CLIENT requirement for Windows Server Admin w/Avaya in Salem, VA. Please Let Me Know If you have available candidate, please reply with their word resume, location, rate and contact number.
Please send the resumes at su...@cncconsulting.com Job Title: Windows Server Admin w/Avaya Location: Salem, VA Duration: 4 months First round phone, second round in person This position will be providing technical support at the CSCs in Salem and NoVa. Position is responsible for providing technical support to include, administering out of scope servers – physical/virtual infrastructure, Windows/Linux OS, ADUC, SQL Databases, network switches/routers, Avaya environment, to include installation, configuration, maintenance, including patching and monitoring, as well as creating architectural diagrams, system documentation and other procedural documents. Work closely with CSC Business owners and IT Systems Engineering Manager. Also responsible for backup and recovery, support for the Avaya Elite Multichannel, network analysis and diagnostic utilities and experience in command line scripting and PowerShell. Detailed Duties include: Ability to define and run reports using the Avaya Call Management System (CMS), to design and manage call flows, to manage users of Avaya CMS, WFO, Microsoft Dynamics and SharePoint services, to configure and support the One-X-Agent (remote call center agent) software. Candidate will work with the VDOT CSC, Residency, and Emergency call-taker staff to set-up remote agent workstations and phones for daily operations and severe weather events (including Avaya One-X Agent and Elite Multichannel software and external phone systems). Candidate should have the ability to translate and describe technical issues in easy-to-understand terms for consumption by all stakeholders. Ability to troubleshoot analog, VOIP phone problems and manage SIP trunks. Ability to design, implement, and troubleshoot system backup and restore operations. Troubleshoot and resolve call routing problems. Ability to manage, monitor and troubleshoot LAN/WAN connections. Ability to configure IVR and automated attendant systems (hosted & internal), to provide technical support for a variety of business applications, including IE, Avaya Elite Multichannel (EMC), Avaya One-X Agent, Avaya/Verint WFO, Customer Service Center (CSC) 2.0 and Asset Mgmt. System (AMS). Ability to provide remote support for the NOVA CSC, Remote CSC & Residency staff, and emergency call-takers. Ability to perform Root Cause and Post-Mortem analysis and reporting. Ability to support the training of call-takers and system users statewide. Responsible for implementing and maintaining database servers that are OOS to VITA/NG. Ability to provide 24/7 support for call center operations (server & desktop support). System Equipment Knowledge: Cisco network switches, routers, & firewalls VMWare vSphere (including vCenter & vSwitch technologies) SAN & NAS systems (Dell preferable) Avaya Aura Communications Manager (CM) Avaya Enterprise Survivable Server (ESS) Avaya Elite Multichannel (EMC) Avaya Call Management System (CMS) Avaya System Manager (SMGR) Avaya Session Managers (SM) Avaya G450 Gateways Avaya Session Border Controllers (SBC) Avaya/Verint call and screen recording and workforce optimization systems (Witness, Quality Monitoring, etc.) IVR systems (internal & hosted) Windows & Linux (RHEL, CentOS, Debian/Ubuntu) servers Web servers (Apache, Apache Tomcat, & MS IIS) Email servers (Exchange, SquirrelMail, Postfix, etc.) DNS servers (BIND & hosting provider-based) Database servers (MSSQL, MySQL, AmandaDB, Postgres) Active Directory & Samba file-sharing/authentication servers Syslog servers (Syslog-NG) Experience: Experience creating systems and procedural documentation Experience creating end user documentation for routine tasks Experience providing local and remote technical support in a call center environment (preferred) Experience providing technical support for Avaya Elite Multichannel (EMC) Experience working with system owners to define system functional requirements Experience developing backup and recovery strategies using a variety of tools/techniques Experience with network analysis and diagnostics utilities (WireShark, TShark, NMAP, Fiddler2, etc.) Experience with project management (preferred) Experience with command line scripting & system automation in Windows & Linux environments (preferred) Windows 2008, 2012 server administration, DNS, Active Directory, Email servers (Exchange, SquirrelMail, Postfix, etc.) Required5Years Cisco network switches, routers, & firewalls Required5Years VMWare, vSphere (including vCenter & vSwitch technologies) Required5Years Avaya Aura Communications Manager, Enterprise Survivable Server, Elite Multichannel, Call Management System, System Manager, Session Managers Highly desired2Years Avaya G450 Gateways, Session Border Controllers, Avaya/Verint call and screen recording and workforce optimization systems Highly desired2Years Web servers (Apache, Apache Tomcat, & MS IIS) Required5Years Experience creating systems and procedural documentation, and end user documentation Required5Years Experience providing local and remote technical support in a call center environment Required2Years Experience working with system owners to define system functional requirements Required2Years Experience with network analysis and diagnostics utilities (WireShark, TShark, NMAP, Fiddler2, etc.) Required2Years Experience with command line scripting & system automation in Windows & Linux environments Highly desired1Years Experience providing technical support for Avaya Elite Multichannel (EMC) Highly desired2Years Experience with SAN & NAS systems (Dell preferable) Required2Years Thanks, Sunny Roy (201) 588-9137 Phone su...@cncconsulting.com -- You received this message because you are subscribed to the Google Groups "oraapps" group. 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