> > > *Job Title: Middleware Administrator //Application Support Analyst (Local > Preferred)* > > *Job Location: Irvine, CA* > > *Job Type: Contract* > > > *Duration: 12 – 18 months * > > > *Send the resume to [email protected] <[email protected]>* > > > > *Timings:* Monday to Friday, 8 AM to 5 PM. Must be available for on-call > during evening, nights, weekends and holidays. > > > > *Description: *The Application Support Analyst is primarily responsible > for supporting multiple functional rich high availability business > applications and highly demanding business users. Additional > responsibilities include but not limited to trouble-shooting complex > issues, managing critical incidents and bridge calls, problem analysis, > process improvement, automating repetitive tasks, maintaining knowledge > base and documentation. > > > > - Assume ownership for Level 2 support for escalated incidents > - Support web sites (application, middleware & infrastructure tiers) > both within the organization and external at the hosting provider > - Upon service restoration, document the work around in a Knowledge > Article > - Perform Resolving Manager role for major incidents to ensure speedy > service restoration > - Work closely with L3 support and the Middleware design team to > identify supportability requirements early in the development cycle > - On-board new Middleware technologies, including facilitation of the > training sessions, and playing the SME role for future review sessions > - Create Problem Records, perform root cause analysis and work with > the Level 3 team to prioritize bug fixes > - Participate in risk and security related activities including > Disaster Recovery/Business Continuity, Audits, Remediation, DDoS, WAF, > Access Administration/Review > > > > *Requirements:* > > - 3 - 5 years’ experience in application middleware administration in > technologies related to the web (Tomcat, Apache, WebLogic, etc) > - Experience supporting Java apps in a production environment > - Unix experience (on Linux or Sun Solaris) including scripting > - Knowledge of web hosting infrastructure components and web > technologies and trends > - Understanding of the network, security and database environments > that web applications are built around > - Understanding of networking, firewall, and traffic management > - Understanding of TCP/IP concepts > - Working knowledge of application and web security controls > - Experience with any of the listed technologies preferred: FogLight, > Remedy Incident Management, LDAP or Active Directory, F5 BigIP load > balancer, Internet Web Caching, Web Analytics, Adobe CQ5 > - Experience working in an Agile environment desired > - Working knowledge of ClearCase/ClearQuest, CVS, or other source > control system desired > - Database experience including SQL knowledge > - Strong verbal, written and presentation communication skills > - Ability to effectively document knowledge and train others > - Well-developed analytical troubleshooting and problem resolution > skills, including the ability to analyze complex situations > - Excellent inter-personal skills including strong facilitation and > coordination skills > - High level of initiative and ownership mentality > - Four year degree > >
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