Hi Associate,
We have an Urgent opening .Please see the Job Description Below and let me know if you have any consultant available. *Requisition Title*: *Technical Support Analyst III/**Sr Voice Network Analyst* *Duration*: *6 months+ contract* *Work Location: Roseland, NJ* *Need in-person interview * *Job Description:* - Reviews, analyzes, and evaluates information technology systems operations. - May require a bachelor's degree in a related area and at least 5 years of experience in the field or in a related area. - Familiar with a variety of the field's concepts, practices, and procedures. - Relies on experience and judgment to plan and accomplish goals. - Performs a variety of complicated tasks. - May lead and direct the work of others. - May report directly to a project lead or manager. - A wide degree of creativity and latitude is expected. *5 yrs experience working with:* - Vectoring writing and related software experience - Unix knowledge - CMS/CentruView, CDR, and Modular Messaging is required - Advanced trunking concepts as it relates to ARS configurations, routing tables, and trunk type functions - Must have experience with VOIP and IP phones. - LAN/WAN network technology - Avaya PBX programming and configuration - Carrier/vendor management experience - Knowledge of SIP Technology - Avaya Communications Manager, Avaya G3R, Avaya CMS, NICE Call Recording - Looking for a Sr Voice Network Analyst - This position provides Tier II Voice operations support. - This person must be able to operate and maintain all products and services in the ADP telecom and call center infrastructure. - The environment includes but is not limited to technology such as Avaya Aura, Nice call recording, Genesys IR, Session Border Controllers, VoIP, and ACD. *Responsibilities include: * - Voice Management Strategy - Configuration and Capacity management, Software and Hardware lifecycle Develop scripts to automate capacity reporting, error identification, post implementation check, log management - Implementation support - Interface with and assist various teams, Architecture/Design and Build, with implementations and post validation Review code level with architects and manage to a consistent level and standard; proactive management of end-of-life Review Detailed Designs, Functional Specifications and/or Project plans for hardware and software standards compliance - Administration of PBX, voice mail, call recording, call vectoring and contact center management systems. - Administer VoIP stations and understand SIP trunking - Maintain and support system solutions based on GNS platforms and standards. Interface with internal groups such as Engineers, Architects, and Tier I Operations - Maintain industry knowledge and trends as part of understanding installation and configuration of application software, peripherals, and networks. Analyze user requirements leading to the implementation of appropriate technical solution - Provide Tier II support for carriers outages/repairs, PBX, videoconferencing, voice mail, call recording, contact center management systems, and eCAS systems - Required to provide and perform off-hours technical support and upgrades to mission critical system *Required Skills:* - LAN/WAN network technology - Knowledge of SIP Technology - Session Border Control experience - Avaya agent programming - NICE call recording - Genesys CME *Thanks * *Wasim AhmedUnited Software Group Inc.. 565 Metro Place South. Suite # 110 Dublin, OH 43017 Phone: 614-588-8477Fax: 1-866-764-1148 * *[email protected]* <[email protected]> *www.usgrpinc.com* <http://www.usgrpinc.com/> *To unsubscribe from this mailing, please reply to this email with the word UNSUBSCRIBE <[email protected],[email protected]?subject=UNSUBSCRIBE>in the subject line, or click* -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
