IIBA Certified Business Analyst, Harrisburg, PA
12 Months *IIBA CERTIFICATION MUST* The Business Analyst is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. *Role Description:* • Experience conducting Facilitated Workshops for requirements analysis. • Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN). • Knowledge of formal requirements gathering methodologies. • Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures. • Experience developing Functional requirements - describe what the system, process, or product/service must do in order to fulfill the business requirements. • Experience developing User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated. • Experience developing Quality-of-service (non-functional) requirements - requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, quality of service (QoS), security and usability. • Experience developing Report Specifications - define the purpose of a report, its justification, attributes and columns, owners and runtime parameters. • Experience developing Requirements Traceability Matrix - a cross matrix for recording the requirements through each stage of the requirements gathering process. • Strong organization and writing skills. • Experienced developing graphic representations of complex business processes. OBJECTIVES OF ENGAGEMENT A. OCYF and DHS applications and reports are utilized by and/or involve individuals from 67 CCYAs, four OCYF Regional Offices (approximately 1,500 users) and OCYF headquarters and operations staff. Several of the systems require manual processes for data collection and compilation in order to ensure OCYF meets its federal and state reporting requirements. Stakeholder support is provided via email, telephone, and/or fax. Primary responsibilities will include performing independent and consultative research and analysis activities and coordinating with business partners, DPW program office and regional office representatives to identify and recommend solutions regarding: a) Business processes and/or procedures, b) Data anomalies and system issues, and c) Logistical and adoption support activities to ensure continuity of business operations. B. The contractor’s primary responsibilities will be to provide operational support to OCYF for data collection and processing of monthly, quarterly and annual reporting requirements. The contractor’s responsibilities include gaining an understanding of the business operations within OCYF’s Systems and Data Section. The contractor’s serves as a subject matter expert as current reporting processes are incorporated into later phases of the statewide system. C. The contractor will also provide technical assistance to OCYF and business partner users of OCYF systems and reporting requirements. The following systems and processes may be supported by the contractor. • County IT Grant budget and invoice submissions • Master Client Index • Monthly, quarterly and annual federal and state reporting requirements • Various data collection databases and their corresponding reports (Excel and Access) • Child Welfare Information Solution (CWIS) Worker Portal and Child Welfare Portal (public facing system) • File Transfer Protocol processes • Others as needed A portion of this position’s time is also used to assist with staffing of the CWIS Support Center Tier II. This includes covering phones and creating/resolving incident tickets. *TASKS TO BE PERFORMED* Specific tasks for the contractor from July 1, 2016 to June 30, 2017 are: 1. Communication with OCYF partners and county children and youth agencies to identify and resolve information system and data issues. 2. Reviews business requirements functional specifications for system development or enhancements initiatives and provides associated systems deployment, adoption, problem resolution, and end-user support activities. 3. Provides assistance and support to business operations and end users for OCYF and/or DHS software applications regarding business operations and technical issue evaluations and resolutions. 4. Investigates and resolves business operational, software, and data issues identified and reported by users. 5. Serves as the contact for users having problems and escalates as necessary. 6. Applies existing software and business process documentation to resolve user issues. 7. Obtains and maintains a comprehensive understanding and acts as a subject matter expert for the designated applications or operational processes and their respective interdependencies and integration points. 8. Discusses application and data issues with designated OCYF staff and recommends changes that may improve the application or business process. 9. Works closely with OCYF staff to produce and analyze quarterly, semi-annual and annual reports. 10. Provides assistance regarding data collection and reporting to county partners and contractors with independence of judgment within established policies, procedures, and controlling legislation. 11. Establishes and maintains effective working relationships with the network of county children and youth agencies, other Department staff, and other contractors. 12. Uses Microsoft programs (Excel, Word, PowerPoint, Access, and Outlook) for documentation and communication purposes. Uses Team Foundation Server (TFS) and Microsoft Test Manager (MTM). Uses Service Now for incident tracking for Support Center. Uses Cognos Reporting Tools for data reporting and analysis. 13. Works with OCYF staff and county partners to identify informational needs and gaps in existing data collection systems. 14. Works with CWIS system users to develop user manuals by functional area. 15. Provide regular progress updates to appropriate OCYF staff. 16. Follows quality standards, and displays strong customer service skills. 17. Completes assigned tasks. 18. Travels as needed. Required Skills: · Experience using formal requirements gathering methodologies · 4 year college degree or equivalent. · Experience developing business, functional, and non-functional requirements · IIBA-certified Business Analyst *Thanks,* *Mani* *Technical Recruiter* *HCL Global Systems, Inc* *24543 Indoplex Circle| Suite 220 |* *|Farmington MI |* *r...@hclglobal.com )248-473-0720 EXT 157 *Certified Minority Business Enterprise (MBE)* -- You received this message because you are subscribed to the Google Groups "oraapps" group. 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