I have a very urgent DIRECT CLIENT requirement for Help Desk Manager in Harrisburg, PA. Please Let Me Know If you have available candidate, please reply with their word resume, location, rate and contact number.
Please send the resumes at [email protected] *Job Title: Help Desk Manager* *Location: Harrisburg, PA* *Duration: 5 Months* *Rate: $50* *Client: State of PA* *Local candidates preferred* The Program Manager directs, controls, administers, and regulates an enhancement or development program. The Program Manager is the individual ultimately responsible to the agency. The Program Manager’s primary responsibility is to drive the entire effort from start to finish. The Program Manager must ensure that the program is completed on schedule and that the final product meets the business, technical, and established quality requirements. Role Description: Utilizes ITSM processes and tools to provide for effective and efficient delivery of IT services to the department. Manages the project portfolio for the division and reports on the health of the projects as well as all project metrics to the Chief lnformation Officer. Manages all activities associated with the data processing support of the Department and interfaces with Agency Managers in the course of delivering solutions to current problems. Implements the technical strategic direction as directed by the Chief Information Officer. This includes implementing the prioritization of projects and tasks within the division. Makes recommendations of project related activities based on the needs of the agency bureaus and the resources within the Bureau of Management Information Systems. Interfaces with personnel from other state agencies to ensure adherence to existing contractual terms, evaluates effectiveness of services being provided, and ascertains accuracy of expenses/charges. Develops project plans and evaluates cost effectiveness of various IT alternatives in order to insure compatibility with agency resources. Responsible for all technical projects being undertaken by the division and will engage in project planning and delivery. Resource planning of all project teams is a responsibility of this position as well. • Plays a role in the governance of all information technology as it pertains to the resources and capabilities of delivery within the bureau. Monitors public access to Department services and coordinates development and implentation of improvements of these services. Responsible for providing excellent customer service to all bureaus within the Department by leveraging all resources correctly. Advised agency managers on issues related to the utilization of information technology in their particular program areas. Oversees the deployment activities of all projects and system within the Agency, coordinating all activities with the various data centers our systems and services are in. This position will work afterhours supporting the various activities within the agency as required by the applications and systems. No systems are deployed during the normal business hours. Help Desk management experience *Required7Years* Application deployment experience *Required3Years* Formal change management experience *Required3Years* Technical project management experience *Required3Years* Bachelor's degree, or Associates degree and *7 years* experience Required *ITIL v3* Foundations certification Required Very Truly, Albert Smith CNC Consulting, Inc The enterprise resource for staff augmentation 201-588-9137 P 201-541-9128 F [email protected] www.cncconsulting.com -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
