Hello

Hope you are fine today.

Please find the JD as below if you are comfortable send me your updated
Resume with expected  Rate ASAP.


*Role: Managed Security Services Administrator with McAfee *


*Location: Abbott Park, IL Client: Wipro*



   - Managed Security Services - MSS (Mandatory)
   - SME on McAfee Antivirus Endpoint Protection Solution - EPS
   - Act as a Single point of contact for the technical tower in front of
   the customer management.
   - Ensure proper communication and quick resolution as a crisis manager.
   - Drives day to day operations and work plan allocation/management.
   - Conduct periodic reviews with teams.
   - Weekly and monthly status reports to higher management.
   - Participate in business meetings with various stake holders.
   - Take corrective actions based on the customer satisfaction surveys.
   - Drive service improvement programs.
   - Ensure adherence to quality / security standards defined for the
   engagement
   - Perform Trend analysis; identify top few incidents and work with
   respective teams/individual to minimize the incidents.
   - Effort estimation/reviews on need basis for new projects.
   - Work experience:5 - 8 Years;



*Kenny Pandey* | SYSMIND, LLC

[image:
https://newoldstamp.com/editor/profilePictures/profile-b15c8fc3ea4630e2ca604f11e3e951c7-41898.png]



Phone: 609-897-9670 x 2176

Email: [email protected]

Website: sysmind.com

Address: 38 Washington Road, Princeton Junction, NJ 08550

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