Hello Partners, ServiceNow Admin Carlstadt, NJ 3 Years Contract
Here is the requirement, this candidate must be hands on with administration, and be able to lead 2 offshore resources. Must be local to Carlstadt, NJ. Please send me any candidates who you feel would be a fit. Thanks! *Job Title* – ServiceNow Managed Services Delivery Lead *Client/Client Location* – Carlstadt, NJ *Duration* – Almost full three years. Would like option to hire. *Travel* - No (other than between north NJ and NYC). Anything outside of that would be rare and compensated by client. *Years Experience* - I think a few years with the technology is sufficient. If they’ve been through an implementation and upgrade, that should be sufficient. *Delivery Lead Exp* – face off to client, ensure services are meeting levels/expectations, direct activities of offshore team (2 FTEs). *Does the candidate need to specifically have experience leading an offshore team, or could it be just lead exp?* NOT NECESSARY *Interview Process* - phone with Accenture, followed by in person with Accenture – then phone and/or in person (preferred) with client. *Start Date* - Would like to start in Nov – sooner if possible. *Does the candidate need to specifically have experience leading an offshore team, or could it be just lead exp?* NOT NECESSARY *Main Responsibilities* – managing a 2 person offshore team, AND being hands on *Job Description – * *Description of Services* A three year period (September 5, 2016 through September 4, 2019) where Accenture will provide Operations Support for Client’s ServiceNow. This consists of administration, break/fix troubleshooting and resolution, maintenance and development support. *Accenture Roles and Activities* The following roles are planned to be filled by Accenture resources during the Operational Support phase. o Service Delivery Lead (1 FTE) Resource will perform manage the following Services during the Operations Support phase set out above to support Client with: o ServiceNow administration of in scope modules: Incident, Problem, Change, Service Request, and Service Catalog portal o Administration of users, groups and roles for the in-scope applications and modules o ServiceNow list and form updates o Report and Homepage administration, Data and Configuration Item (CI) administration o Modification and re-publish of request items to Service Catalog o Support of existing ServiceNow integrations with external Client systems o General system troubleshooting and break/fix support o Performance of access control changes o Coordination with ServiceNow for outage support, platform upgrade, patches, minor updates and upgrade/release validation o Administration of existing reports and configuration of ad-hoc reports o Business requirements, user acceptance testing (“UAT”) and change management support for any development changes o Performance of enhancements o Release management of the developed ServiceNow changes Regards: Sam Williams - Recruiting Manager ITBrainiac Inc. Direct : 646-499-5264|| Fax : Fax 312.582.2699 116 Village Blvd, Suite 200 - Princeton, NJ 08540 [email protected] || [email protected] www.itbrainiac.com -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
