*Role: CMDB (Service Now)* *Location: Corning, NY*
*Essential duties & responsibilities: (detailed description)* *good exposure on Servicenow Service catalog, CMS , ESS portal and CMDB* • Define and embed industry best practices for ServiceNow, in collaboration with other global stakeholders (IS, Facilities, key users). Be a trusted partner for projects, events, enhancements, and ongoing support. • Leverage advanced technology and liaise with vendors to deliver innovative, cost-effective, elastic ITSM services. Be a thought leader in bringing in best practices and technology innovations and applying effectively change management to embed them. • Lead resolution of major / minor incidents involving ServiceNow as well as troubleshooting. • Communicate and build trustful, productive relationships with all levels of the organization as well as with other IS teams and vendors • Manage migration process of custom development code to QA and Production farms and validate required documentation. • Participate as subject matter expert in architectural design, build, and deployment. • Define, document, and adhere to a governance model that stabilizes and protects the environment. • Manage reporting for auditing, usage, and performance statistics/metrics. • Maintain business services and Configuration Item relationships in ServiceNow • Perform day to day administration of ServiceNow • Report on Metrics using ServiceNow and Performance Analytics • Create and maintain our Service Catalog including approval workflows • Build reports, gauges, and home pages • Maintain business services and Configuration Item relationships in ServiceNow • Perform installation and testing of vendor-provided updates and new releases • Work with business users to identify and refine business requirements and workflows • Providing ServiceNow configuration and customization assistance including, but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations. • Designing, configuring and customizing new applications and modules • Develop UI forms, fields, notifications, workflows and JavaScript server/client code • Maintain LDAP integration and user configurations • Maintain Service Level Agreement (SLA) and monitor SLA workflow • Search, populate, and customize the Knowledge Base • Manage minor enhancements to the system • Manage CMDB and help drive strategy around CMDB Best Regards, *Sumit Singh* | SYSMIND, LLC Phone: 609-897-9670 x 2192 Email: [email protected] Website: sysmind.com Hangout: [email protected] Address: 38 Washington Road, Princeton Junction, NJ 08550 -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
