Voice Portal IVR Application and Infrastructure Support 6 6 mo contract Plymouth,MN *Must pass a drug test and background check once offered position* **2 years Avaya Aura Portal Experience must have!*
PROJECT: Catamaran IVR/AAEP application migration to Optum IT. This position will supply support to the Avaya Aura Experience Portal IVR at UHG and potential support of the Cisco CVP also at UHG. This person will be responsible for assisting in the onboarding of IVR applications from an acquired partner. This is not a software IVR development position but knowledge of the AAEP portal is required. Knowledge of a different voice portal IVR will be considered. TEAM: IVR Voice Portal Support team (5 members) RESPONSIBILITIES: Provide 24 x 7 application and infrastructure support for the voice portal systems at UHG Assist in troubleshooting efforts when incidents or issues occur Contribute to root cause analysis for recurring issues Document operational readiness activities for new business users and platforms Plan and track maintenance activities and upgrades as necessary Coordinate vendor activity Plan and track change activities including the creation of test plans and change controls. Provide support to development resources on the project as necessary. MUST HAVE: 2 years experience with IVR Voice Portals 2 years Avaya Aura Portal Experience Experience doing contact center application support in a large enterprise Excellent communicator Fast learner NICE TO HAVE: Unix Linux Skills Strong technical, analytical, and problem solving skills Regards, Jenny Smith | Sr.Recruiter [email protected] | #609-935-3773(Ext.101) ITBrainiac Inc. | www.itbrainiac.com 116 Village Blvd, Suite 200 - Princeton, NJ 08540 **************************************************************************************************************************** Notice: This email contains confidential or proprietary information which may be legally privileged. It is intended only for the named recipient (s). If an addressing or transmission error has misdirected the email, please notify the author by replying to this message by "REMOVE". If you are not the named recipient, you are not authorized to use, disclose, distribute, copy, print or reply on this email, and should immediately delete it from your computer system domain if required -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
