*WFM NICE IEX Subject matter expert*
****6 month Contract-to-hire only Eden Prairie, MN 55344 * *What is the specific title of the position? WFM NICE IEX Subject Matter ExpertWhat Project/Projects will the candidate be working on while on assignment? This position is to assist with the day to day support of the CSS NICE IEX platform. Is this person a sole contributor or part of a team? Part of a team If so, please describe the team? (Name of team, size of team, etc.) Telephony Application Services, Team size is 4 resources What are the top 5-10 responsibilities for this position? (Please be detailed as to what the candidate is expected to do or complete on a daily basis) This position will provide support and maintenance of UnitedHealth Group’s workforce optimization tools for the contact center with an emphasis on the Nice WFM (IEX) product. The position’s responsibilities will include incident and problem management, planning and execution of maintenance activities, vendor management, and serving as an application subject matter expert for upgrades, projects and integration efforts. What software tools/skills are needed to perform these daily responsibilities? • 2+ years experience using or supporting Nice workforce optimization tools or similar tools from a different vendor such as Aspect or Verint • 2+ years application or infrastructure support in a large enterprise environment • 2+ years experience with Windows Server 2008/2012 and Windows applications. What skills/attributes are a must have? 2+ years experience using or supporting Nice workforce optimization tools or similar tools from a different vendor such as Aspect or Verint. What skills/attributes are nice to have? 2 plus years supporting a NICE IEX 4.6 platform Where is the work to be performed? (Please list preferred UHG facility, if other please specify i.e. remote work, rural, etc.). Horsham PA (PA028). What are the work hours? (ex. 9am-5pm, day/night shifts, rotating shifts, etc) 8:30am-4:30pm, M-F What type of interview process is preferred? (Face to face, phone, Skype, or a combination of the three) Phone initially, than face to face.* Thank you and Best regards, Jenny Smith | Sr.Recruiter [email protected] | #609-935-3773(Ext.101) ITBrainiac Inc. | www.itbrainiac.com 116 Village Blvd, Suite 200 - Princeton, NJ 08540 GF -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
