Please share resumes to anurag.triv...@vlinkinfo.com




Role: Exchange Engineer

Location: Shrewsbury, MA

Duration: 6-12+ Months





Exchange Engineer to support the Information Technology Department under
the general direction of the Manager of Hosted Systems or the Lead Exchange
Engineer. This role will perform any duties related to the Maintenance and
upkeep of the Exchange 2010 and Office 365 Cloud environments. This
includes work with Active Directory, GAL, and PowerShell.



*Specific goals for the contract resulting from this RFQ include: *

·         Under the direction of the Associate Chief Information Officer of
Infrastructure Services participates in the development of functional
strategies within the Hosted Services area

·         Monitor and manage phone queue (participating in escalated calls
as needed)

·         Monitor incident trends and anticipate potential problems for
proactive resolution

·         Accountable for things operational as related to the IT Service
requests system (servicenow)

·         Analyze performance of Help Desk activities and documented
resolutions, identify problem areas, and devise and deliver solutions to
enhance quality of service and to prevent future problems.

·         Identifies, evaluates and recommends technologies for business
and process improvement

·         Develop, document, implement process enhancements and improvements

·         Accountable for maintaining an annual operational budget

·         Responsible for recruiting, and retaining appropriately qualified
staff to support a diverse and broad community of customers

·         Responsible for keeping staffing levels consistent with industry
standards for services provided

·         Responsible for recommending, developing and implementing new or
additional Customer Services as appropriate for the organization and
customers

·         Monitor projects to ensure completion on schedule and within
budget

·         Interact with other managers on matters requiring coordination
across organizational lines

·         Perform other duties as required.



*Required Qualifications: *

·         Bachelor's degree in Computer Science, Information Systems
Management, or equivalent experience.

·         5-7 Years work experience with Exchange Server in progressively
larger environments.

·         5-7 years' experience with PowerShell 4.0

·         5-7 Years' experience with Active Directory

·         Expert level knowledge of Windows server 2008r2 and newer OS.

·         Strong operational and functional knowledge of ServiceNow IT
ticketing system

·         Strong organizational, planning and prioritizing skills

·         Strong analytical and problem solving skills

·         Good written, oral, and interpersonal skills with a focus on
listening and questioning skills

·         Ability to prioritize and execute tasks in a high pressure
environment

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