We are currently looking for ** Business Analyst with CRM Services &
Business process experience**. The requirement details are as follows


*Send me the resume to [email protected]*
*Job Location: Palo Alto, CA*
*Duration: Long term Contract .*

*Rate 40$ per hr C2C Maxxxxxxx
*


*Required Experience:*
Assist Business leads and SME's in initial high level requirement definition
and gathering.
Responsible for functional requirement gathering and creation of Business
Requirements Document
Responsible for business validation and resolving issues during UAT/QA
testing and Go-Live Support
Diagnose complex problems, perform issues analysis and propose solutions and
or provide recommendations
Responsible for business process improvement with strong contribution from
process perspective
Good functional and technical understanding and hands on experience on
various versions of software applications such as on/off diagnostics, guided
trouble shooting etc..
The ability to visualize and create high-level models that can be used in
future analysis and mature the business architecture
Apply a structured business architecture approach and methodology for
capturing the key views of the business unit in context of the enterprise
Develop architectural roadmaps/plans .

*Qualifications : - *
Around 7 years of experience in consumer support space
Excellent communication skills through a variety of media. Should be able to
participate in onsite meetings and on calls
Strong Analytical skills , Meeting management skills
Ability to perform well in a high-pressure environment.
Team player , Multitasking
Shall work odd hours (outside of normal business hours in the time zone that
the individual is in) whenever needed.

*Kindly provide the following details for quick process:*

   - *1. Name - *
   - *2. Contact -  *
   - *3. Email- *
   - *4. Rate - *
   - *5. Current Location - *
   - *6. Availability - *
   - *7. Visa status- *
   - *8. Relocation– *
   - *9.SSN last 4 Digits No-*
   - *10.Total IT Exp-*
   - *11.US <http://11.us/> Exp-*
   - *12.Communication:  /10*

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