Hi , Hope you are doing good. Please find the below requirement and reply back with updated resume.
Job Title: Telecom Support Engineer Location: Charlotte, NC Duration : 6+Months Job Description: Our client, a leading provider of telecom and cable services, is seeking a Telecom Support Engineer for its Charlotte, NC location. The primary role is to act as a support escalation point for the Tier II Telecommunication support team. This candidate is expected to have subject matter expert level knowledge of the different transport technologies, database, and telephone applications deployed within contact centers. This is an enterprise telephony system consisting of Avaya, NICE, Witness, Aspect WFM and Dialer and other world class systems. Other duties include: -Coordinate system software installation, maintenance and upgrades (including firmware) on all platforms. -Coordinate all speech development, installation, testing and rollout activities. -Maintain detailed documentation to include the architectural layout, inter-machine process flow, numbering plans, vectoring, database schemas, and other material related to the telecommunications infrastructure. -Ability to facilitate training and develop support and training documentation. -Maintain call flows, VDN, vectors, trunk groups, agent skills, logins, and enterprise numbering scheme. -Monitor system activity and capacity to ensure continued performance for all systems. Required Skills: -Telephony Support Experience. -Telecommunications background. -Technical Support. -AVAYA, NICE Experience. -Excellent troubleshooting and communication skills. Thanks & Regards, """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" Sukumar Technical Recruiter Dir: 678-735-4375 | Ph: 678-578-4555 Ext: 4375 | Fax: 678-325-6413 [email protected]<mailto:[email protected]> Alt Email: [email protected]<mailto:[email protected]> Im: sukumar_virtue<mailto:[email protected]> http://groups.google.com/group/staffingsimplifies Virtue Group, 5755 North Point Parkway, Suite 85, Alpharetta, GA 30022 www.virtuegroup.com<blocked::blocked::BLOCKED::http://www.virtuegroup.com> [cid:[email protected]] Ranked No. 360 in 2008 Inc 5000 as the fastest-growing private companies in America Ranked No. 25 in the Top 100 Businesses in Atlanta, GA. A WBE,DBE Certified Company. AN ISO 9001:2000 Certified Company -- You received this message because you are subscribed to the Google Groups "oraapps" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/oraapps?hl=en.
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