*Job Title: Senior Application Support Analyst * *Location: Warren, NJ * *Duration:6 months Contract* * * *Job Responsibilities: * *Provide level 1 troubleshooting for IVR related issues. * *24x7 IVR support. * *Provide technical expertise in the planning, administration and operation of a large, multi-platform and highly networked computing environment. * *Work on trouble tickets on a daily basis, analyzing the issue raised by Customers. * *Monitor the performance of system hardware, network, and applications on daily basis. * *Enhance and develop new functionality on support web portal * * * *Required: * *Bachelors Degree in Computer Science or equivalent * *Hands on working knowledge of Nortel MPS 1000. * *Hands on telephony/telecom knowledge with some prior work experience. * *Hands on knowledge of Call center technology. * *Good command on PLSQL, Perl, and Shell Script. * *Good data networking and SIP concepts. * *Superior analytical and problem resolution skills. * *Effective communication skills. * * * *Regards,* *David Mills* *ITBrainiac Inc* *Direct: 609-606-2634* *[email protected]* *www.itbrainiac.com*
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