Hi, ** **
Urgent Requirement, please share your consultant profiles ASAP **** *Title:* Sr. Remedy Administrator / Consultant* Location: *Austin, TX *Duration:* 6+ months**** *Job Description:* • Recent (5-7 years) experience with Remedy Administration – both AR System Administration (7.x) and ITSM Application (7.5) Administration • Solid understanding of the ITSM 7.5 modules (IM, CM, PM, AM, SLM) and Atrium CMDB 2.x • Must have built Remedy applications using Remedy Objects. • Experience managing Remedy in a Server Group environment • Solid knowledge of ITIL • Solid knowledge of Remedy Notification Engine • Solid knowledge of Remedy Action Request System (ARS) data model • Solid knowledge of Remedy ITSM 7.5 workflow and screen / object navigation • Solid knowledge of Support Group administration – including, but not limited to, member and associate member nuances, functional roles, impacts on ticket assignment, notification (email, paging), on-call management, and People Profile interaction. • Solid knowledge of Permission Groups and their impact on ITSM Application functionality • Solid knowledge of Operational Categories, Product Categories, Resolution Categories, and Assignment configuration, including interaction with Support Group and ITSM Applications (Incident, Change, Work Order) • Solid knowledge of the Atrium Integration Engine (AIE) and/or next generation Atrium Integrator • Demonstrated ability to maintain Service Request Definitions (SRDs) and Service Request Catalogs • Solid knowledge of backed Remedy Database Table Structure and their interactions • Previous experience working with BMC Support Central – managing issues and directing change (RFC – Request For Change) via BMC CAB (functioning as Customer Change Agent). Good customer presentation and project management skills (including good listening and customer interaction skills) • Basic Unix/Linux System administration skills • Intermediate SQL and PL/SQL experience *Nice To Have* • Remedy Skilled Professional (RSP) / BMC Certified Administration / RAC certification or other advanced Remedy training classes are a plus • Technical proficiency in advanced relevant technologies is a plus (BMC Remedy Flashboards, Dashboards, Analytics, Approval Engine) • Experience Web Services and API programs using C, Java or Perl is a definite advantage • Experience in Business Objects/ Crystal Reports is definite advantage • CCNA certification • Scripting (Shell, Perl) experience is a plus **** ** ** ** ** ** ** Thanks & Regards**** Vinay | Technical Recruiter |Saviance Technologies| **** Email: [email protected]**** Direct*: 609-945-3426|*GTalk* : **[email protected]|*<[email protected]%7C> * **Metuchen**, New Jersey*<http://en.wikipedia.org/wiki/Metuchen,_New_Jersey> ** www.saviance.com**** ** ** [image: cid:[email protected]]<http://in.linkedin.com/pub/vinay-kumar/62/2a6/659/> **** ** ** ** ** -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oraapps?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
<<image002.png>>
