Hi , ** **
Hope you are doing good.**** ** ** I have an urgent opening with one of my US based client. Please go through the below requirement and let me know if you are interested in the same. If yes, please reply with your updated resume and expected hourly pay rate.**** * * *Network Cisco voice – Level-2 Support* *Job # 239572* Location: Wilson, NC**** Duration: 6-9 months**** ** ** *Job Description:***** ** ** Min 3 to 5yrs Experience with CCNA, CIPT, CCVP preferred, good comm. skills **** **- **Maintain and update voice network inventory **** **- **Provide a single point of contact for the reporting and tracking of Voice network Problems **** **- **Receive all calls from service desk on Voice network issues for the site **** **- **Record, track, manage and close (i.e. document resolution) all Telephony Problems received from the Service Desk. **** **- **Maintain current status on all open Telephony Problems. **** **- **Re-route misdirected calls in accordance with customer guidelines and the Procedures Manual. **** **- **Interact consistently with the Service Desk staff in a professional, efficient and service-oriented manner. **** **- **Have clear understanding and hands on experience of Cisco Voice network deployment models and should understand functioning of voice network devices. **** **- **Have worked on Cisco Unified communication products like Cisco Unified Communication Manager, Cisco Unity Voicemail, and Cisco CallManager express. **** **- **Have clear understanding on VOIP protocols like SIP, H.323 and MGCP **** **- **Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling. **** **- **Maintain and update voice network diagrams and vendor information for voice network devices **** **- **Have very good troubleshooting and analytical skills. **** **- **Work with Third Party Providers to assist in Problem resolution of telecommunication Problems. **** **- **Report on Telephony Problems within established time frames. **** **- **Perform root cause analysis in accordance with the Procedures Manual. **** **- **Participate in root cause analysis if needed. **** **- **Produce root cause analysis report. **** **- **Perform Telephony Problem trend analysis. **** **- **Prepare, produce, review and provide a trend analysis report. **** **- **Review trend analysis report. **** **- **Propose recommendations to improve the support process. **** **- **Plan and test voice network software upgrades **** **- **Plan and test disaster recovery and backup plans.**** ** ** ** ** Thanks & Regards,**** ** ** *Vipin Kumar| Talent Acquisition* |* Saviance Technologies* [image: cid:[email protected]] <http://www.saviance.com/index> **** Direct: (732)-662-2249| [email protected]* * |Two Allen Center, 1200 Smith Street, Suite 1600, Houston, TX - 77002 |**** [email protected]**** Web: www.saviance.com <http://www.softwarefolks.com/>**** ** ** -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/groups/opt_out.
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