*Hi,* *Hope you are Doing Great.!!!!!!!*
*Urgent Requirement Please Send Resumes to : [email protected] <[email protected]>* *Job Title : Oracle CRM Analyst* *Location : Augusta,ME* *Duration : 12+ Months* *Duties: * 1. *CRM* Application Support for *CRM* Users, responsibilities include (but are not limited to): - Provide front-line response to solve application *access* problems for users. - Monitor support email and record responses in call-tracking log. - Provide weekly status reports and analysis on a weekly basis. - *CRM* maintenance & general systems management (i.e. user login creation) - First level of support (troubleshooting and simulation) of database issues to find a resolution for the staff or facilitate escalation of the issues if needed. - Create and distribute targeted lists (email/report) to promote FRE programs. - Assist with the management *CRM* structure; the creation user-defined tables and fields in*CRM* and design of business processes. - Perform data loads as needed. - Provide *CRM* user training for co-workers during new user orientation or regarding new business function and processes. - Assist with the integration of third-party application integrations with *CRM* (e.g. Integrate with Lotus Notes (Fellows Consulting); Account plan automation (*Oracle* Consulting - in process); Create Dashboards (*Oracle* Consulting - in process); Consolidation and reporting of customer tasks and trends; Reporting that meets format standards (iSolvIT); Data Cleansing (ActivePrime); Surveys (Clicktools). - Participate in the evaluation of E-marketing tool Eloqua as a follow on for automated marketing. - Deliver services of usage analysis, data import/export, user access, custom reporting for departments on an as needed basis. - Collaborate with I/T web development team to ensure data integrity and accessibility to our internal users, and stakeholders. - Assist departments with the development of requirements and business processes for new initiatives that require assistance; this includes requirements organization, planning monitoring and execution. - Maintain documentation of current business processes and workflows. - Assist in the design and maintenance of business intelligence dashboards to allow departments to the view business-critical data. - Conduct user acceptance testing as required for *Oracle* releases and internal system upgrades and new functionality. - Attend project working training sessions as needed to maintain a strong working knowledge of*CRM* systems designated for support. *2. Support / Provide training support for CRM applications and key functions:* - Assist with developing methods to optimize the use of *CRM* software application, key functions and other technology-related tools through the development and delivery of training assessment, programs and training tools. - Prepare materials including training curriculum, plans, user documentation and best practice procedures. - Provide user training at the individual and group level * 3. Maintain effective user support relationships:* - Respond promptly to requests for support and service. - Log user issues to maintain and track common issues - Provide thorough follow-through support to users, stakeholder POCs and Project Managers. - Perform other duties as assigned. *4. Experience* - Minimum of four (4) years of related *CRM* work experience - Experience with *Oracle* On-Demand Customer Relations Management (*CRM*) system, MS OS and applications including Word, Powerpoint and Excel and Visio, security software, computer and software troubleshooting/maintenance, and basic Active Directory - Demonstrated ability to provide excellent customer service and to analyze application statistics to develop tactical improvement recommendations for the *CRM* usage and continued adoption. -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
