A new Job, ID: 202691 <http://ejobsville.com/display-job/202691> was added at eJobsVille.com - For the Best Tech Jobs in Town <http://ejobsville.com/>
Title: Genesys Engineer posted on 2014-07-07 17:00:42 Job Description:Position: Genesys Engineer Location: Irving, TX Duration: Long Term Contract Job description: This role interacts with various teams and vendors and is responsible for designing and developing routing strategies and list objects to ensure optimal performance. Responsibilities: - Design, develop, document, and implement standard, integrated call handling processes - Integrate SIP methodologies into strategy development - Develop and administer quality reviews of processes / tools to support standard offer - Incorporate outbound capabilities using GVP and Proactive Contact - Administer changes and database modifications through GA or CME - Collaborate with infrastructure technology and management to define and document strategies and standard processes - Develop and maintain usable standard repository Job Requirements: Qualifications: Directly related education, training and experience includes: - Call center operations in 24-by-7 multi-center environment. - Previous design and development in a SIP environment. - Experience using Genesys based routing tools (i.e. URS, IRD, GA, CME). - Knowledge and familiarity with VoIP. - Vendor and contractor management. - Large/Multi-center call center load balancing. - Multimedia configuration. - Project and process management in the telephony arena. - Handling multiple inputs in a high pressure, dynamic environment. - Complex data analysis. - Proven ability to perform and thrive in a collaborative consensus-oriented environment. - Analysis and problem solving demonstrated ability to recognize issues and develop effective solutions. Job skills. - Genesys. - Call Center. - Database Technologies. - GVP and Proactive Contact - VOIP. - GA/CME. - GPV. - SIP. Salary: 60 *Click here to view full job description and apply <http://ejobsville.com/display-job/202691> (Registration not mandatory to apply for this job)* ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
