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Hi Professionals, Please share some qualified resume for this position: *Incident Manager............Los Angeles,CA* *Required Skills:* 1. Excellent communication skills and telephone manner. 2. Excellent organizational skills. 3. Incident Management experience – Managing incidents including business expectations and communication 4. Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007 5. Self-motivated; Achiever who gains satisfaction from providing excellent customer service 6. ITIL foundation is mandatory. *Roles & Responsibilities:* 1. Performs lead functions for the Help Desk group including training, assigning and monitoring work, and attendance tracking. Signs time sheets. 2. Provides information and assistance to internal and external auditors during audits of contracts and Information Technology functions. 3. Maintains communications with other departments to ensure systems continually meet their expectations. 4. Assists in the preparation of the annual division budget request and monitors budget expenditures throughout the year. 5. Installs and supports hardware and/or software; records and maintains inventory control information and assists in the set-up and configuration of computers for deployment. 6. Maintains an inventory system for computer and printer consumables; takes requests and fills orders for computer and printer supplies; assists with general supply inventory; transports peripheral and supplies to appropriate areas. 7. Secures office area, computer facility and communications areas throughout the day and ensures security at the end of the shift. 8. Maintains 24/7 communications by pager (shift assigned) as 'initial point of contact' for the District to report systems and/or computer equipment failure; escalates request to appropriate administrator as needed. 9. Administers, updates and monitors asset tracking to ensure software license compliance (software installed to software owned) and performs software metering and usage analysis for the District's networked fixed and mobile computers. 10. Participates in new training and conducts training for staff members. 11. Updates and maintains operator documentation. Regards, Raj Yadav Ph: 609-897-9670 x 2168 , Fax: 609 228 5522 Email: rya...@sysmind.com SysMind LLC, 38 washington Road, Princeton Junction, NJ-08550 -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to oraapps+unsubscr...@googlegroups.com. To post to this group, send email to oraapps@googlegroups.com. Visit this group at http://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
