A new Job, ID: 226253 <http://www.ejobsville.com/display-job/226253> was added at eJobsVille.com - For the Best Tech Jobs in Town <http://www.ejobsville.com/>
Title: Production Support System Analyst posted on 2014-08-15 13:46:34 Job Description:Client & Technology Services - Production Support Analyst This person will manage all activities for maintenance & enhancement requests, as well as small project activities, for applications that support Sun Life U.S. business units. This includes supporting the following types of requests: bugs, enhancements, major incidents, access requests, audit inquiries, disaster recovery, & project transitions. The analyst partners with Development, QA, & Enterprise Services to fulfill all requests. Acting as an application subject matter expect, the analyst is the liaison between the user community & the Service Center support groups. Responsibilities • Interviews users to collect information about problems • Identifies, evaluates, & validates issues, appropriately escalating to management • Participates & provides input for problem resolution & root cause review • Develops workarounds as solutions or short-term fixes • Manages intake queues and monitors system activities • Develops and maintains all support documentation • Manages all tasks associated with project transitions • Maintains a high degree of business functional knowledge & current technologies • Provides Input into M&E budget management and business priorities • Provides information to satisfy requests from Audit & Compliance • Participates in Disaster Recovery events • Looks for ways to improve service levels and reduce operational costs due to system processes • Works with the business units to ensure that technical solutions comply with regulatory requirements • BS/BA degree or equivalent experience with 3– 5 years of progressive experience in an analyst role, or 3 – 5 years experience working in a business role using web, mainframe, or client server applications • Must have strong customer service, analytical, & problem-solving skills • Communicates effectively to both technical & non-technical stakeholders • Must be able to work independently & apply analytical skills to drive issue identification, escalation, resolution & closure • Ability to be flexible & participate in an on-call rotation program to support critical applications • Familiarity with Microsoft SQL & XML code a plus • Previous exposure to Web Applications and/or Client Server Applications also a plus *Click here to view full job description and apply <http://www.ejobsville.com/display-job/226253> (Registration not mandatory to apply for this job)* ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to oraapps+unsubscr...@googlegroups.com. To post to this group, send email to oraapps@googlegroups.com. Visit this group at http://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
