Hi,

Hope you are doing well!!
Trust this email finds you in best of your health. We have an urgent
requirement with our direct. Please find the below details.


*Skill set:- Application Packaging*
*Location:- Salt Lake City, UT**Duration: 6 months*


*Must have skills:*i. Good knowledge in one of the following Technologies,
with at least 2 years of experience
1. Siebel
2. .net
3. Java /J2EE /Java script
ii. Strong analytical skills
iii. Strong problem-solving skills
iv. Working knowledge of Microsoft Office
v. Available to work evening and weekend shifts
vi. Knowledge of e-commerce domain


*Job Description:*a. L1 support of the daily needs of Customer Support Team
with emerging technical issues that require swift and effective resolution
b. Provide rapid, conclusive resolution to all error reports or
alternatively present updates for currently or newly opened escalated issues
c. Ensuring satisfaction and maintaining Service Level on reported issues
d. Analyzing and reporting issues with planned new features to relevant
teams
e. Attending meetings as required and remaining informed on new features
and developments on the eBay site
f. Continually working on content updates & ensuing that all agents have
access to the information they need to follow a workflow for technical
issues
g. Taking over technical calls where appropriate to ensure a quick
resolution



Thanks and regards,

Vinay Kumar
Sr. Recruitment Executive
Software Folks Inc. (dba Saviance Technologies)
16 Bridge St , Metuchen, NJ - 08840
Work Ph:  609-945-3426
Email : [email protected]
Web: www.saviance.com

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<http://www.linkedin.com/pub/vinay-kumar/77/69a/712/>

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