Hi,

 

Please let me know if you can get me a perfect consultant for the below
requirement!!!

 

Role  : Network Engineer

 

Location:  Chandler, AZ   

 

Date resource is required: 03/01/2010

 

Anticipated end date: 06/30/2010

 

Rate  : 40 C2C

 

Position Description:  Experience Level: 4 yr degree plus 7-10 yrs  

 

"Required: 

 Aspect System Management Suite o Creating Aspect Call Control Tables o
Creating Agent Extensions, Class of Service, Reason Code Tables, Admin
Scripts, Security profiles o Creating schedules, procedures, speed dial
tables o Multiple select primary agent group(s) or super group(s). o Routing
to multiple call centers using network interqueue and knowledge in the
Aspect IP Broker product. o Creating ANI/DNIS tables for state based routing
including Dynamic route tables o Creating and using Aspect variables for
routing decisions including Conditional Select Statements for variables. o
Knowledge in the Aspect database tables for troubleshooting routing rules.
This requires in depth knowledge of writing SQL queries. o Installing and
maintaining Uniphi Connect configurations for remote agent staff. . 

 

Aspect Hardware 

o Creating/Modifying T-1 configurations including NFAS/FAS Card Groups o
PRI, ESF/B8ZS T-1 configurations o Creating Remote Application Links for NIQ
o Creating Teleset Instruments for Adds/Moves/Changes o Creating interfaces
to 3rd party applications using the Aspect Data Interlinks. (Verint, ICM,
Genesys and EWFM) o Aspect Contact Server - Installing/Configuring Links for
interfaces - Aspect, Genesys o Aspect Info Adapter - Installing and
assisting with reporting feeds for IEX. o Aspect Real Time Server -
Installing the Aspect Real Time Server software. 

 

Preferred: 

 Verizon Business Toll Free Network Manager . Traffic Studies for sizing
required trunk groups . Knowledge of Convergys/Intervoice IVR interactions .
Aspect Producer for creating and modifying Aspect Director Canvases . Aspect
Contact Server eArchitect . Aspect Command & Control . Knowledge of Cisco
ICM " 

 

Resource will be dedicated to the Banker and Technology Connection/IST Menu
9000 Project through it's completion at the end of June 2010 under the work
direction of Chuck Langston, Technical Lead in CCT-Telephony. This resource
is replacing an internal IST resource who is leaving the area and will be
100% incrementally funded by Project M6899. Resource will primarily be doing
Aspect/ICM scripting, coordinating with DFS for telephone installs for the
legacy Wachovia teams, and updating project task plans. 

 

Platform and Skill Set Expertise: 

Network Administration : Voice / Telecom., Documentation Tools : Visio

 

Thank you for your time and have a great day!

 

Sandeep V

Technical Recruiter

Aim Computer Consulting

 <mailto:sandee...@aim-cc.com> sandee...@aim-cc.com 

aim.sande...@yahoo.com

 <http://www.aim-cc.com/> www.aim-cc.com  

cid:image003.jpg@01CA8EBE.21EB9C60

Note: If your consultant's resume matches with our requirement, My BDM will
contact you soon. Thanks for your efforts.  

 

 

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