Hi, Please find the requirement below and do reply back with matching profile with updated Resume with Rate.
*Position : Manager Multichannel customer experience* Location : San Bruno, CA Duration : 6+ Months o This individual is responsible for the Customer experience on the website for the web and mobile customers. o Performing competitive analysis, coming up with new ideas as well as enhancements that delight the multi-channel customer is very important in this role. o Manages and optimizes business area's products and experiences by collaborating with more senior staff and executing short-term, mid-range and long-term strategies to meet business goals; executing daily site operations (for example customer experience, traffic patterns, uptime, comments from surveys), service level agreement (SLA) compliance); identifying potential changes in the site, messaging and to drive efficiency; implementing corrective actions to drive business growth; and developing reports for senior staff and cross-functional or third party partners. o Bachelor's Degree eCommerce and Site Merchandizing Experience Familiarity with Vision/ Contacts/ Glasses business Technical skills would be a huge plus (Platform/ API's ) *This position is responsible for the operation of a department. * · An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary. · Essential Functions An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation. · Creates and defines new features by collaborating with senior staff and Product Management; recommending roadmap for site enhancements and new products or categories; developing business requirements; working with Senior Business Manager and third parties to approve product requirements documents and functional testing in quality assurance; and ensuring end-to-end fulfillment testing of new products for all delivery methods. · Manages and analyzes product and service assortments, delivery channels, margins, costs, and budgets to drive sales by creating and using financial reports to analyze business results; collecting, segmenting, and analyzing information related to product performance, trends, forecasts, competitors and industry information to perform analyses; identifying and recommending new products, services, or actions based on past sales performers and competitor/market trends; collaborating with suppliers on business trends and assortment; executing promotional activities; and collaborating with the Wal-Mart Home Office to coordinate online and in-store business activities. on *Customer/Member Centered: * · Meet Internal and External Customer/Member Needs - Identifies the requirements, expectations, and needs of customers/members. · Supports and aligns with initiatives, goals, and actions focused on improving customer/member service. · Addresses the concerns and issues of internal and external customers/members. Uses customer/member data, analyses, and insights to improve customer/member-related decisions. *Judgment: * · Demonstrate Professional Judgment - Researches and integrates relevant information and data, and uses expertise to make recommendations or decisions. Identifies and applies sound, fact-based criteria in setting priorities and making decisions. · Uses business measures and analyses to identify improvement opportunities. Probes and looks beyond symptoms to determine the root causes of problems and identify possible solutions. *Execution and Results: * · Focus on Execution and Results - Aligns and pursues work activities to achieve the mission and business priorities of the organization. Shares information, practices, and resources across functions, organizations, and locations to improve performance. · Effectively uses existing processes and tools to achieve performance objectives. · Uses and explains major process steps to manage time, resources, and challenges to meet goals. Planning and Improvement: Plan for and Improve Performance - Develops and implements plans, practices, and processes to better achieve organizational goals. Develops contingency plans to manage or eliminate potential problems. Identifies and recommends ways to continually improve and streamline processes and practices. *Influence and Communicate:* · Build Influence - Develops and presents logical, convincing reasons in support of one's perspectives and initiatives. Proactively shares relevant information and timely updates with appropriate people. · Listens attentively and asks questions to ensure understanding. *JOB DESCRIPTION * · Associate Business Manager - WEC Researches information for and prepares documents and presentations that effectively convey relevant information in a timely manner. *Ethics and Compliance: * · Model Ethics and Compliance - Complies with policies and procedures. Demonstrates ethical performance. · Supports efforts to enforce compliance with policies and procedures. *Adaptability:* · Adapt Professionally - Demonstrates creativity and strength in the face of change, obstacles, and adversity. · Adapts to competing demands and shifting priorities. · Updates and shares knowledge and skills to keep current in one's area of expertise. · Embraces change and supports i ts implementation. *Build Relationships:* · Form Relationships - Builds trusting, collaborative relationships and alliances across functional and organizational boundaries. · Relates to others in an accepting and respectful manner, regardless of their organizational level, personality, or background. · Collaborates with people from diverse backgrounds, experiences, and functional areas to Client new perspectives Thanks & Regards, *Jessie Parker* *Phone : **510-358-3393* <510-358-3393> *Email: *[email protected] <[email protected]> *Gtalk: **[email protected] <[email protected]>* *Web :* www.erpanderp.com *LinkedIn ID* : www.linkedin.com/pub/jessie-parker/97/25b/212 Under Bill s.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include contact information and a remove link for removal from our mailing list. 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