Job : Senior level Remedy developer Location : Houston, TX Duration ; 6 months plus.
Client has purchased BMC Remedy and will implement it as their global IT Service Management (trouble ticket tracking and more) system. • A deep knowledge of workflow and processes that are automated within the tool; create/develop/configure BMC Remedy Components (i.e. Workflow, Forms, Escalations, etc.). • Utilize Remedy Action Request System. • Utilize Remedy System Administrator tool. • Configure BMC Remedy ITSM v7 out-of-box solution (Help Desk, Service Desk, Incident Management, Request Management, Problem Management, Change Management, Asset Management) and be able to define/extend existing functionality to support requirements. • Provide Remedy functional and technical leadership within a small team. • Work with Remedy vendor and internal staff to configure the system and afterwards to identify and resolve operational incidents. • Provide backup for other support teams for more complex tasks including: LDAP configuration, updates to CMDB data load processes, basic troubleshooting of existing integrations. • Generate detailed functional system documentation. • Report vendor pertinent issues, evaluate alternatives and implement bug fixes, patches, upgrades and application feature releases. • Report and track bug fixes and identify opportunities and impacts of vendor releases and product roadmaps. Experience Required: • 10 years overall • 2- 5 years in Remedy implementation and support • Familiarity with ITIL framework and concepts. • Previous experience in ITSM v7 implementation and CMDB 2.x release • Demonstrated understanding of BMC Remedy Components (i.e. Workflow, Forms, Escalations, etc.) • Experience Integrating Remedy with other systems • Experience using the Remedy Administrator tool. • Experience in and aptitude for troubleshooting, performance tuning, problem solving. • Experience in developing technical and functional design specifications. • Understanding of business process developments and how they are conveyed into applications. • Windows/NT Administration. • Database Administration. • Performance Engineering/Tuning experience. • Middleware experience. • Java/XML or other development languages. • Strong oral and written communications skills. • Ability and willingness to share knowledge with others and provide technical leadership as appropriate. • Team worker with good interpersonal skills. • Customer Service orientation. Best regards Giri NM Technical Recruiter INFYZ Inc. 732.889.1388 [DIRECT] [EMAIL PROTECTED] www.infyz.com _______________________________________ 79 Inverness Drive Edison , NJ 08820 USA QUALITY IS OUR PASSION --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Oracle DBAs" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/Oracle-DBAs?hl=en -~----------~----~----~----~------~----~------~--~---
