* Hi Partners, Greetings,
Hope you are doing Well!!!!!!!!!!!!!!! Please forward a profiles to [EMAIL PROTECTED] Here are the reaquirement details * ** ** *Role Title: Call Center SAP CRM Business Analyst * * * *Reports To: Process Integration Manager – Customer CARE * * * *Process / Essential Support Team: ITP&O – Enterprise Group Services Team* * * * * *Purpose of Role/Organizational Unit:* * * The candidate will provide solid subject matter expertise customer call center functions and SAP CRM. The candidate will provide strong capabilities in the following activities: Business requirements definition and documentation, business process improvement, issues analysis and recommendations, system configuration (SAP CRM), test scripts development, testing, coordination of user acceptance testing and sign off. 5+ years experience working in the discipline and demonstrated strong understanding of processes (business partner management, customer call center management), preferably for a company with significant volume of customer call contacts. Hands-on experience with SAP CRM 4.0 is required. The candidate must have completed at least one successful full life cycle SAP CRM implementation. * * *Functions Performed:* * * The following functions are the responsibility of the Call Center SAP CRM Business Analyst: * * *General Functions/Responsibilities* * * - Plays the lead role in completing the fit assessment for SAP CRM in the VWGoA business - Works with management to document the customer call center business objectives - Leads the requirements gathering process including meeting with key business decision makers and users - Analyzes the functions, technical requirements, strengths and weaknesses of the current legacy customer call center software and SAP CRM offering to determine which best meets the VWGoA Call Center objectives - Develops and facilitates the completion of the software assessment evaluation matrix - Facilitates consensus building and drives decision making for the key business management and users - Prepares the Systems Implementation project plan at the end of the assessment * * * * *Unique Requirements: * * * - Advanced technical knowledge, with hands‑on experience in SAP CRM for call centers. - Strong verbal and written communications skills, with an ability to express technical concepts in business terms - Strong analytical, problem-solving, and conceptual skills - Process focused orientation - Strong teamwork and interpersonal skills - Thorough knowledge of Customer Call Center strategy, process, and tools - PC/Desktop experience using Microsoft NT or Win 97 including utilization of Microsoft Office Professional software. - Strong leadership and decision making abilities - Must be able to work on multiple complex tasks, meet deadlines, and deal with conflicting priorities * * *Educational Requirements: * * * ** A Bachelor's degree in Computer Science, Engineering, Business or related discipline, or equ Shankar 248-522-6879 --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Oracle-Distribution" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/Oracle-Distribution -~----------~----~----~----~------~----~------~--~---
